Pick-up location | Troy |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Standard, Standard SUV |
Rental locations | 5 |
Popular agencies | Avis, Enterprise, Budget |
Economy | $34/day |
Compact | $34/day |
Intermediate | $35/day |
Standard | $37/day |
Full-size | $35/day |
Minivan | $53/day |
Compact SUV | $40/day |
Intermediate SUV | $40/day |
Standard SUV | $53/day |
10.0
Excellent
8 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Troy
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Reviews
9.6 Excellent
Aug 2019
Pros:
Staff is friendly, they seems to remember me as a frquesnt renter.Cons:
The facilities are a bit tired, but it’s really about the cars and the price, right?10.0 Excellent
Nov 2016
Pros:
Friendly and helpful.2.0 Mediocre
Nov 2015
Pros:
NothingCons:
Car was bad,people were rude and unfriendly.10.0 Excellent
Dec 2022
10.0 Excellent
Sep 2021
9.6 Excellent
Aug 2019
Pros:
Staff is friendly, they seems to remember me as a frquesnt renter.Cons:
The facilities are a bit tired, but it’s really about the cars and the price, right?10.0 Excellent
Nov 2016
Pros:
Friendly and helpful.2.0 Mediocre
Nov 2015
Pros:
NothingCons:
Car was bad,people were rude and unfriendly.Hertz
8.0
Excellent
11 reviewsCleanliness
8.0
Comfort
8.6
Pick-up/Drop-off
7.3
Value for money
8.0
One location in Troy
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Reviews
4.0 Okay
May 2021
Cons:
I could’ve been provided a car with the proper amount of air in each tire. It would be nice if more than one employee was working at a time.2.0 Mediocre
Jan 2019
Pros:
Staff was extremely rude and not helpful in my situation. I was unaware of a $200 hold and the need to always use a credit card and not a debit card. I don’t use credit.Cons:
The situation would have been resolved if the staff had been courteous and helpful. I understand the need to use credit, but I didn’t need to be made to feel the way that I did. I will never use Hertz again!10.0 Excellent
Nov 2018
Pros:
The SUV was clean and full of gas. The people walked me thru the operation of the vehicle and reconfigured the seats for me. I had purchased insurance thru Kayak and it was accepted without question. Overall it was an excellent experience.10.0 Excellent
Feb 2018
Pros:
Free upgrade to suv in snow was awesomeCons:
Nothing5.2 Okay
Oct 2017
Pros:
The carCons:
It wasn't clean10.0 Excellent
Jul 2017
Pros:
We had a great experience. Pick up and drop off was fast. Price was excellent. Everyone was friendly. Would definitely rent through them again.Cons:
Everything was great!Enterprise
6.6
Good
14 reviewsCleanliness
7.3
Comfort
6.6
Pick-up/Drop-off
5.3
Value for money
6.0
3 locations in Troy
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Reviews
2.0 Mediocre
Sep 2020
Pros:
NothingCons:
If they had License software that worked and didn’t keep me there for two hours10.0 Excellent
Jul 2020
Pros:
The staff was very helpful, and answered the multiple questions I had.10.0 Excellent
Mar 2020
Pros:
The whole process was easy in the midst of Coronavirus. I also noted extra steps being taken to disinfect and clean.9.6 Excellent
Feb 2020
Pros:
Smooth as silk No hiccups No unnecessary delayCons:
My model Toyota apparently wasn't designed for comfort. No matter how we adjusted driver's seat, it wouldn't fit right.10.0 Excellent
Jul 2018
Pros:
Did not like that I had to go to another Enterprise location to return the car. I needed a ride home and they no longer take people home after a certain distance. This has changed since November, 2017. Since the other location is actiually closer to me, I will use that one for my next rental. The customer service has always been terrific when renting a vehicle from Enterprise and will continue to use them. I rent a car once or twice a year.7.6 Good
Dec 2016
Pros:
The car's technology features.Cons:
We wanted a mini van and instead were given a suv. Didn't have leg space for back two rows and very little storage space in back. It's meant for 5 seater, not 7.5.3
Okay
26 reviewsCleanliness
6.6
Comfort
7.3
Pick-up/Drop-off
7.9
Value for money
7.9
3 locations in Troy
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Reviews
8.0 Excellent
Apr 2021
Pros:
Check-in and drop-off was quick and easy.Cons:
I did not notice until later but one of the tires was bald and needed to be replaced. This was very dangerous. I also noticed that one of the tires had already been replaced. The other tire should have been replaced at the same time. Other than that it was a good experience. I will likely rent from them again.5.6 Okay
Jun 2020
Pros:
Channel was great!Cons:
Cleanliness of the vehicle inside and out. Tires were bad!4.8 Okay
Jan 2020
Pros:
Pick-up was the worst of all time. Totally understaffed and we were there for almost two hours.2.0 Mediocre
Jun 2019
Pros:
Nothing! The car was never available and the location did not txt me like they said to alert me it might have been ready. The Troy location was terrible!Cons:
The conscientiousness of the office staff was abhorrent. There was no attention to detail, and they did not do what was promised. As a result, I had to drive 45 minutes to the airport on Sunday afternoon to get a car there. Unacceptable!9.6 Excellent
Feb 2019
Pros:
All very quick and efficientCons:
Opening hours are limited, especially over the weekend.2.0 Mediocre
Aug 2018
Cons:
See above commentsPriceless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Troy