Pros: To be fair, I requested a car at the end of day car (6:00 pm closing). I arrived at 5:15PM. My car was not available. Agent was counting on a return car for me that was due to arrive at 6:00PM. That was cutting it a little close.
Cons: No car in my category or higher available at this location upon my arrival. I called and arranged a car through another car rental company. They came a picked me up and had no problem filling my request for a full size car.
May 30 2016
KAYAK screwed up according to Budget
Cons: I reserved a Cargo van to move belongs and when I showed up to the Budget lot they had a 12 passenger van for me! Try moving boxes around 12 seats! It didn't work. Budget says the reservation was for a Transit van without specifying the type while my KAYAK reservations clearly said Cargo van.