Cons: My negative experience is when my contracted drop off point in the southland Chicago area was moved to another location a few miles away and when i got to that location found out that they were not ready to open for business due to city code violations. had to drop car at another nearest location took over 40 mins drive away. luckily i had a car to follow me, had i gone with original plan to have shuttle from work pick me up at original drop off location i would have been in trouble. Not happy with having to waste hour and half drive to drop at location out of my way. I incurred extra labor cost from work having employees follow me to the nearest open location.
Cons: I rented the car at 1pm on Saturday and returned it at 10pm the following day. Because they close at 1pm on Sunday they charged me for Monday even though I dropped the car off on Sunday, dropping the keys off in the drop box. I don't know if that is the policy of Avis or if the employee was confused but that is not reasonable.
Pros: The SUV was really nice to drive especially with the distance we were going. Very comfortable. They gave my husband an upgrade at no charge because it was his birthday.
Cons: It would have been nice to be able to drop the car off at a closer location. They wanted to charge me to drop it closer to home, so I had to drop it off where I originally rented it from. Also, it would be nice to have all the cars equipped with a GPS at no charge. People can use their phone, but it would be nice to have it in the car..