Cons: Thanks to a lack of communication between Kayak and Alamo I was nearly stranded without a vehicle. Thankfully Avis was next door and they had a car and I rented from them.
Jan 11 2016
Pros: I loved how comfortable the seats were and how quickly the vehicle heated up.
I loved the fact the put exactly what speed you were going right in the middle of the dashboard, because you could be going 70, and only feel like you were going 50 or 55.
As for Alamo themselves, the reservation went smooth, the lady at the front desk was awesome, and the process went well overall. So, I would definitely rent another vehicle from them again, just not a Malibu.
Cons: We found that the touchscreen for the radio didn't work correctly. And we tried turning the column down and it wouldn't work, until about 10 minutes down the road it decided to work and turned itself off and then back on.
Also didn't like the way the vehicle would shutdown when you came to a stop at a red light or stop sign.
This is a grandma/grandpa car. It has no get up. So expect to have to push the pedal all the way down in order to get up a hill or to pass someone on the highway.
I would not rent this car again or buy it ever.
Jan 23 2016
Really unhelpful manager.
Pros: Non-managerial staff at the location was really helpful and friendly. Drop off was quick and easy.
Cons: Accused of damaging the car by the drop-off location when the pickup location clearly had failed to document pre-existing damage. Now embroiled in a battle with an overly self-important manager in North Carolina who thinks dragging an innocent customer into an inter-office battle is acceptable when it means enforcing the rules of the business.
Mar 30 2016
Pros: I was running a couple hours late to pick up my rental car, and when I got there they didn't have the small car I had reserved for the weekend. However, the woman at the counter worked with me to find a car that I wanted, and I only had to wait a short time for them to clean the car for me and I was on my way! Alamo was running a great deal and the price could not have been better. The car was clean and in good working condition. Good customer service. Thanks Alamo!
Jun 11 2017
Not the vehicle I planned
Cons: It was a truck. I didn't plan on a truck. Also it was $45 when I got to the counter and it was supposed to be $20!
Oct 10 2017
Alamo at New Bern
Pros: The Ford Edge was a comfortable car.
Cons: Alamo insurance seems a scan. We took a plan when we booked but learned at the desk that it was no better than our credit card coverage. So the agent tried to sell us a more expensive plan available only at the time of rental.
Cons: Never got to rent car because I had to have credit card to rent, even after using debit card to reserve.
Dec 28 2015
Cons: Did not have the vehicle that I requested. Had to rent from another agency.
Mar 6 2016
Cons: Unmanned desk. Not answering phone. Assisted by the Alamo attendant.
Sep 14 2016
Cons: When I got there I was told that they did not have a vehicle available and they did not offer any additional options for me to get a vehicle. I was forced to go to another location to rent a vehicle. Enterprise has horrible service.
Pros: There was a shortage of vehicles but Pat went out of his way to help me get the car I needed. I was five hours from home and my car broke down so I was desperate for transportation to make the long drive home with three kids. I appreciate his effort to find scar for me.