Booked through Kayak, prepaid, and no record of re
Cons: When I got to the airport counter there was no reservation under my name there or any of the Hertz locations nearby. This was prepaid as well and now have to dispute the charge through my credit card. NEVER booking anything through kayak again
Feb 10 2017
Pros: The staff at Hertz exceeded our expectations. Love the easy check in, in the parking lot as we were just arriving to drop off our car.
Oct 25 2015
Pros: The Car was very clean, comfortable and got really good gas mileage. The lady at the desk was super nice.
Cons: It had a really strong cigarette smell. It would be great if you good choose non- smoking cars.
Oct 10 2016
Incompetent, painfully un-motivated employees
Cons: Taking nearly an hour to simply rent a car. I have multiple charges on my credit card that aren't accounted for. I've spent hours dealing with horrible customer service agents on the phone and have gotten nowhere. I will never recommend these services to anyone and will continue to spread the word on how disgusted I am with there lack of professionalism.
Nov 1 2016
Pros: Picking the car up was easy.
Cons: The car was out of wiper fluid and a rear window trim piece fell out and hit us twice when we opened the rear hatch. It sat in the back of the car most of the week we had the car. When leaving for the airport to return the car, we had to put our luggage in and push the trim piece on and quickly slam the rear hatch to avoid it falling out again. I called the Ft Walton Beach Hertz to inform them about the trim piece falling out and all they said was, I will make a note about it. The attendant named Jeff who greeted us in the return lot, took $25 off our bill. Nice but not enough to compensate for the hassle we had all week!
Dec 27 2016
Pros: good car--easy to pick up
Cons: we forgot to fill it up--visiting and talking with loved ones--had a 1/4 of tank--charged 100.00 for Hertz to refill. highway robbery--why not look and ask would you like to fill this up ?
Jan 18 2017
Cons: I had a bad experience with Hertz. All I asked is that I got a new clean car. They gave me a car that was dirty and smelled like smoke. I had to go back to the counter that was not close with two suitcases and wait in line again. All to be given a car with stains all over seat and dirty. It also had a msg that said needs air in the tires. I got on the highway and the service light came on. They never apologized once. They never asked if there were any significant dents or scratches!!! I would not recommend using Hertz at the Ft. Walton Airport!!!
Feb 26 2017
Cons: Car was beaten up looking, damaged both front and rear. It had an awful vibration at highway speeds from apparently unbalanced tires.
Mar 9 2017
Pros: Car was immaculately clean and low miles, and the Hertz agent was extremely friendly and helpful despite our late-night pickup which had to be near the end of her shift.
Mar 22 2017
Pros: The counter person was so nice, friendly and helpful. The car handled well. The price was fair. Thank you.
Cons: When I returned the car, I had to use a return box. Instructions weren't clear and I returned my receipt also. When I picked up the car, it was after midnight ( my flight was delayed), so I walked out to the car by myself. When I got to the hotel, I noticed a dent in the front passenger fender. I wouldn't have seen it at the darker parking lot. I worried that the rental company would think I did it. Then I looked at the paper work I was given and there was a picture of the car with a capital D and a circle on the front fender. I would have liked to have been told that ahead of time. Thank you
Cons: The minivan was booked online and the agreed price was $1201.48 USD with separate insurance paid yet my credit card has been charged $2704.69AUD which converts to approximately $2032.38USD. Now another charge of $434.73AUD from AVIS in Virginia has been charged to my credit card.
I would also like to point out that when I picked up the minivan on Jan 11 2017, I waited almost 2 hours to finally get into the vehicle. My credit card was scanned about three times by the clerk who can only be described as incompetent and clueless about the operations.. She appeared to have no idea how to access the booking and we had to go to the vehicle to check if it had a GPS installed. While there, the couple she had served prior to us were complaining that their car had not been cleaned. Then we noticed that ours hadn't been cleaned either!
To add insult to injury, she told us that our vehicle could not be released to us because it hadn't been given a check prior to it arriving at the Mary Esther office. "Probably only needs an oil change", she told us. We couldn't believe what we were hearing, so she made a call and then had to wait for someone to call her back and only then was it released.
We left in an unchecked and uncleaned vehicle and then the final blow, we have been seriously OVERCHARGED.