Cons: At dropoff in Los vegas, they tried to overcharge me even though I had a written receipt from pick up. They wouldn't call pickup location to confirm my receipt until I made a fuss. Wouldn't apologize for the false overcharge, just said the computer made a mistake. BAD CUSTOMER EXPERIENCE!!
Dec 24 2016
Pros: Not much to like about the experience other than they had a car.
Cons: They claimed not to have the car I reserved despite there being many other cars if that type on the lot. The car I got had little luggage room, was dirty inside, had many stains, the ventilation smelled of mold, there was wheel bearing noise.
Avoid this site like the plague, you have been warned!
Dec 28 2016
Cons: Did not help me with the obvious booking error.
Jan 29 2017
Cons: Cheating on gas (tank not really full when picking up the car)
Mar 31 2017
Pros: Great place to rent -- very personable and easygoing staff. No problems at all.
Pros: Upon dropping off my car I immediately noticed the organized and efficient way at which the Pasadena Hertz handled my return!
Feb 2 2017
Manager stepped in and made solved the situation.
Pros: Manager resolved issue.
Cons: Making a reservation online and showing up only to find out there was no vehicle available and hearing excuse after excuse.
Apr 5 2017
Pros: The renting of the car was easy. When I had a tire blowout, Hertz was very accommodating in getting me help and exchanging the car.
Cons: The car I rented was of good value, but too small. A gust of wind almost tipped it over.
May 23 2017
Hertz refused to give me my prepaid car
Cons: Hertz wanted a $200 deposit when I picked up the car. They would not take my debit card, the same card I used to prepay for the car.
They would not take card from one of three family members, stating it had to be in my name only.
I would NEVER use Hertz.
Aug 3 2017
Pros: They took me a about 45 minutes early and got me out the door quickly. They were polite and efficient. I got a slight upgrade for whatever reason and was pleased. Needed to keep the car an additional day and it was very easy to do over the phone and for a reasonable fee. They got me in and out upon return in about 5-7 minutes. WOW!
Pros: I first looked at what it would cost for an Uber for my designation and back. It was going to be about $80 each way ($160). I was able to book this rental for $30 for a full day. Thrifty was able to quickly pull my reservation up and get me out the door in about 15 minutes. When I returned the car there were no additional surprise fees and checkin was just as great!