10.0 ExcellentNov 30 2018
Smooth rentalNo delayPoorly signalized position of the desk: had to ask for directions.
8.0 ExcellentJan 6 2018
Complain for kayak servicesHertz was OK but we paid double the price because of the insuranceI bought the full cover Insurance from cayak -Allianz but at heartz desc at the pick up they didn't recognised the insurance. In case of an accident I had to pay up to the total value of the car and then claim from Allianz. I didn't received any documents from Allianz when I booked and bought the cover so I was uncomfortable and I asked for the full insurance from heartz. I called Allianz and they didn't respond. I am not happy with kayak and Allianz. I definitely want a refund of the Allianz Insurance cost
6.4 GoodAug 9 2017
Totally disappointedPick up and drop off was fastFirst of all, they change the vehicle from a compact Ford to a Opel SUV, without previous notice, which doubled the amount of fuel I had planned for the trip. Then, I just realized they charged an additional 27 dollars for insurance, and it was supposed to be included in the total amount I paid when I made the reservation. By the end, they tricked me into spending double the amount I was prepared for. I feel totally robbed, would have been cheaper in any other company