Cons: They said they had a car available online, but then called me after I submitted my request saying they did not have one. Would have been nice to know before I submitted all the requested informaiton...
Jun 27 2017
Cons: I had my car scheduled with a noon pick up. I payed for collusion with you guys for 18 dollars. at 10:30am I get a call telling me they have no cars, they won't have by noon, they think they might have one by the end of the day. After making other arrangements and spending some of the company was going to lock on my card, they called me, it was 12:30 and I was leaving for my sons graduation. They tell me a car is there if I want it. Needless to say I did NOT pick up the car I went with plan b.
Sep 30 2016
Pros: The service was good.
Oct 19 2016
Rented a car for 5 hours
Pros: The rep at the Enterprise counter suggested I go online to get the best deal. Kayak.com showed a bunch of options and made it easy.
Cons: I think it's ludicrous to pay $100 or more to rent a car for one day.
Oct 26 2016
Pros: Everything but the long wait at the counter
Cons: Long wait at the counter
Dec 1 2016
Price is right
Pros: Great costumer service, great car, great price.
Dec 27 2016
Pros: Everyone was incredibly helpful and friendly.
Jan 4 2017
Great deal great service
Jan 18 2017
Ice, snow and no desk agent to be found
Pros: The 2016 Chevy Cruze, although compact, proved to be comfortable and very fuel efficient. Note: Although this car is advertised by Enterprise as an intermediate," or midsize, it's a compact. Think Civic.
Cons: Enterprise is a bit less than transparent as to Debit Card payment at airport locations. While Enterprise will accept a verified debit card for payment, please be aware that a "return flight booking," is required for debit card use at (certain) airport locations. * The manager made it work in the end. Thank you.
Jan 19 2017
Pros: The car was comfortable and easy to drive, even when the roads were icy. The driver's seat was easy to adjust.
Cons: I have some physical issues which make it difficult for me to tote luggage and walk long distances. It was kind of hard for me to get everything to the car and to get it loaded. I also wish I had rented a car with a navigation system or a compass at the very least.
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
Nov 22 2016
Pros: Great price and great vehicle! Easy return. Appreciate the pre-checkin to make rental easier and faster.
Cons: Customer service was mediocre. Not rude but not friendly.
Feb 27 2017
Pros: I thought the Hyundai Accent was roomy for its size and
I was able to get 35 miles per gallon. I wasn't expecting
much from the Hyundai but it was actually quite fun
to to drive. Power was fairly good for a small engine
car. Picking up and dropping the car off with Alamo was
very easy at the Eugene Airport. We were in a rainforest
in Oregon and the tires were good, never felt any slippage.
Thank you Alamo keep up the good work
Mar 13 2017
Pros: The car wasn't ready when I got there, but the customer service representative was excellent, and made it up to me. I am quite happy with how things worked out.
Jun 2 2017
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
Aug 28 2017
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
Sep 28 2017
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again.
Parking area unlit making finding the car very difficult on a rainy dark night.
Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
Oct 16 2017
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
Oct 16 2017
Pros: Nice ride. Plenty of space. Good gas milage.