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Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."

Pros: "ANA: Flight attendents very nice"
Cons: "ANA: Seat was uncomfortable for a seven hour flight....Could not totally recline ANA: Food was very basic--not a business class meal"

Pros: "the price of the flight"
Cons: "have to pay for movies, uncomfortable seats for a 5 hour flight."

Pros: "The direct TV was free on this leg of my trip"

Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"

Pros: "Extra legroom"
Cons: "No free entertainment options"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Pros: "free in flight entertainment- great flight attendants"
Cons: "seats seem really small and tight"

Cons: "I thought it was ANA but it was United."

Pros: "I got upgraded from Economy to Economy Plus without being charged a dime more. And the difference between the two classes is very noticeable! The Economy Plus seats may have an extra 3" per side and it's awesome! Plus, United partnered up with ANA for my first leg to Manila and that plane was spectacular, as was the top-notch crew!"

Pros: "I got to my final destination safely"
Cons: "LA terminal had limited food, seating, water, or entertainment options. Flight delayed. No apologies for or explanation of delay. Jam packed. Pay for entertainment. In flight beverage service was s cup of water."

Cons: "The gate was so far away. And the AC wasn't working in their terminal"

Cons: "Food was not good"

Pros: "Fact easy boarding Helpful crew Really good food"
Cons: "No negatives"

Pros: "On time."
Cons: "Uncomfortable seats"

Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"

Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."

Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."

Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."

Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."

Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."

Pros: "easy flight"

Pros: "Sucks"

Cons: "I had a terrible backache by the time we arrived in NJ. You need more leg room."

Pros: "Free bag check-in when booking with your United card."
Cons: "It took us 1 hr and 45 mins to get water. Everyone was parched and upset that we weren't getting any water. The air hostess was alone serving drinks, and the guy next to me pushed his call button , another air hostess came and he said " WHY AREN"T YOU HELPING HER? WE ARE ALL SO THIRSTY AND SHE IS GOING SO SLOW. YOU CAN ATLEAST HELP HER". Then the hostess went to help the one serving drinks alone. We finally got our water. It was upsetting for everyone."

Cons: "Easy for check-in and on time"

Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"

Pros: "The flight was on time."
Cons: "The wifi for the entertainment worked perfectly, a power jack is needed to charge the device."

Pros: "Great movie selection and quantities of meals/snacks."

Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"

Pros: "Vegetarian meal good taste."
Cons: "Hour delay by "catering", missed connect at LHR. (United's booking too tight also). TV screen needed "reboot", flight announcements piercingly loud. Requested gluten free meal not provided."

Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"

Pros: "Entertainment, problem connecting to wifi."

Cons: "Delayed Three hours because Plane wouldn't start."

Pros: "The crew was great"
Cons: "There was no food"

Pros: "Was happy to have the extra leg room, the food and entertainment were decent,"
Cons: "I didn't like the fact that I had to pay extra for an exit row or for an isle seat. Seat arm rest couldn't be raised."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"

Pros: "Nothing!!"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Pros: "Food"
Cons: "Did not have enough good snacks"

Pros: "Boarding"
Cons: "Food"

Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."

Cons: "My tv wasn't working which made it boring for a 6 hour flight and flight delayed"

Pros: "Luftansa ... never saw them. I ended up on a Unoted Airlines flight. My deat changes from window to middle seat in the middle of the plane. Will not fly United again. Personnel were noce ... but I resent the switch up in carriets."

Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."

Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."

Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."

Cons: "4 hour delay because of scheduling"

Cons: "Have to pay for luggage. Have to pay for TV for a 5 hours flight. For the prices of ticket, very disappointing"