Cons: The reservation was supposed to be for Airport code FLL. That is what I typed in. When I got there, they had me booked at a downtown location, and with no means of getting there. HUGE HASSLE!! They didn't want to honor the original price nearly quintupling the price, but they finally relented, and allowed me to rent for original agreement price.
Feb 4 2016
Pros: The price was deceiving!!!!!
Cons: But you sent us to a site 12 miles away from the airport & we had asked for airport rental so we had to go through Dollar rentals
Feb 12 2016
I Couldn't get the car
Pros: I went to pick up the car in the office correspondent and it was closed, so we went to other office and was closed as well. At the end at had to rent the car with thrifty company.
Cons: The office to pick up the at was close and I didn't have an advise of the office times.
Mar 28 2016
Pros: Relentless effort to help me in my car rental day. Especially during spring break which is a heavy time of the year.
Oct 24 2016
Pros: The car was fine.
Cons: Pick up took a lot longer than usual for car rental. I wanted to change drop off location and the price was outrageous. I've changed drop off location with other companies for less than 1/4 of the quoted price.
Oct 25 2016
Cons: Used Kayak to rent a car from Hertz.
When I landed at the airport (flight delayed) , I called to confirm and they said they gave my car away & they had no more rentals available. Unprofessional. Inconvenient. And it left me stranded.
Apr 23 2016
Cons: the quoted price was approimatly 200 $ but i had to pay 345 because of an insurance you "have" to have. the care was ok but needed wayy to much gasloine for its sice.
Nov 14 2015
kayak and Hertz had different prices
Pros: The pick up process in FL was poor. The machine couldn't read my license, the process was impersonal, the $132 kayak value became $455 when the check in person got done. Then when I returned the car it became $262
Dec 5 2015
Pros: Fast and professional on car return billed charges as listed on contract.
Car return took under three minute's!!
Dec 22 2015
Kiosks are ok, but could be better
Cons: I used the new phone kiosk and had trouble hearing Bashir, the young man assisting me. He was very friendly and helpful but I ended up getting the wrong vehicle. The matter was resolved by people there so it all worked out. The kiosks are a nice idea, but you might want to have an audio specialist do something about the background noise from the customer end.
Cons: I asked to rent at FT Lauderdale airport.......however, you did not schedule me there. You scheduled my pick up in the heart of Ft Lauderdale, but that is NOT WHAT I REQUESTED. Then I had all kinds of troubles and it ended up costing me a lot more money. The rental companies told me not to book through you as you "do that a lot to make it look like a better deal" . I used you once and that is more than I should have
Mar 25 2016
Pros: Car clean, new, in good condition. When I had a problem in the garage, staff guy easy to find and helpful
Cons: Took me a while to figure out how to open the gas tank door. A little run down on features might have been nice.