Pros: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Cons: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.