Cons: I am unfamiliar with the area. I was unable to obtain a map at the rental counter, so got lost trying to drive to my destination in Sumter
May 16 2017
Pros: Great price for size of vehicle. Vehicle was ready when I arrived at pick-up
Cons: Pick up location
Oct 16 2017
Poor customer service after rental
Cons: Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.
Sep 2 2016
Good price, but difficult experience
Pros: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Cons: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.