Cons: Prices change at their discretion and there is no complaints department. Had to seek the Better Business Bureau for assistance.
Feb 24 2016
Pros: After hours drop off.
Cons: Only 3 other people renting cars in the whole car rental area and all 3 were in front of me and there was only 1 counter person
Apr 16 2016
Pros: The car was top notch
Aug 23 2016
Pros: Very clean car.
Cons: Car had flat tire as soon as we left the airport. We had to put air in it to get it back to airport. Took it back and was told to go fill car up and he would exchange it and cost us $ 5.00 for going 5 miles . Had to drive this vehicle on an almost flat tire to get gas! Didn't get an economy car like we wanted. The other car was a 4x4 that got 20 miles per gallon. He said that was all he had available.A very aggravating experience for us. Shouldn't rent to you if they don't have the car you want available.
Oct 9 2016
Pros: The excellent pricing and great customer service.
Cons: I had to go to an Airport to pick up the car but that was really more of an inconvenience than a sticking point.
Oct 24 2016
Not using this company again!
Pros: The Van was nice
Cons: Pickup was awful..had a car reserved,but when I got to the airport it wasn't available so I was stranded in the airport for 3 1/2 hours! Unacceptable!!
Oct 29 2016
Cons: Took 40minutes to get my car no one was in front of me the vehicle was not ready
Dec 6 2016
Cons: The Lady at the pickup was a snob. And the car itself was not clean.
Feb 14 2017
Nice,Clean,New and affordable....
Pros: The Dodge Charger
Feb 24 2017
Cons: HORRIBLE!!!!! I had reserved the car and when I got there they told us they didn't have any cars. It was lame.
Cons: I am unfamiliar with the area. I was unable to obtain a map at the rental counter, so got lost trying to drive to my destination in Sumter
May 16 2017
Pros: Great price for size of vehicle. Vehicle was ready when I arrived at pick-up
Cons: Pick up location
Oct 16 2017
Poor customer service after rental
Cons: Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.
Nov 14 2017
West Columbia Enterprise Slays It
Pros: Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.
Sep 2 2016
Good price, but difficult experience
Pros: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Cons: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
Cons: Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.
Feb 4 2017
Cons: No clear directions or location for drop off
Mar 2 2017
Cons: Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.
Mar 9 2017
Pay attention and ask questions
Pros: I was happy that the car had XM radio. The car ran well and we had no complaints with it, other than a few minor cleanliness issues.
Cons: My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.