2.0 MediocreMay 28 2021
Provide refunds for rentals that where not able to be picked up and or help change the dates and not charge a 5 % fee to cancel through a customer service person!!!
6.0 GoodJul 13 2020
The office is greatly understaffed and unorganized. I was there at my scheduled time (12:00pm) to pick up my rental and I didn’t leave the office until approximately 1:20. The employee had too many things going on and had to personally take the car to get washed. When I returned the car, there were several customers waiting to be helped by one employee. The employee asked who was returning a car, and myself and man raised our hands. She then told us to leave the keys and she would email our receipts (which I have yet to receive), and that we could go.
10.0 ExcellentApr 15 2017
Fantastic customer serviceWow! Such a great employee who helped us. I will absolutely use this location from now on. Knowledgeable, funny, kind. He's a younger white guy who has a beard and is really nice and jokes around. Super customer service.
4.4 OkayMar 8 2017
Nothing really was outstanding....Pickup was scheduled for 9am... car wasnt ready till after 10am. It had not been washed...
6.0 GoodDec 21 2016
The OutsiderCar rental was a good value. Drop off, once I was actually acknowledged and helped ( after 10 minutes ) , was painless and quick.Took around 10 min to get acknowledged both picking up and dropping off. Employees were on the phone and passing by, but no eye contact was given. It was my first time renting a car and i didn't know the protocol. First I was told my cash couldn't be accepted, then when I produced a card, I was told to go get my elderly, disabled mother from the car and have her come in. Felt like I was unwanted there and made to feel not welcome.
7.2 GoodNov 28 2016
Long wait at drop-offPerson who checked me into car -- great guy. Friendly. Smiles. Smiles mean a lot.Took forever to drop-off car. Wanted to just leave the keys and GO! Instead, everyone and his cousin was in that office, including what appeared to be a group of foreign tourists. Their transaction MUST have made it into the Guinness Book of World Records for the l-o-n-g-e-s-t car rental transaction in human history. Good grief!
9.6 ExcellentNov 8 2016
Best Car Rental ExperienceAwesome place to rent car. Super friendly, efficient, and eager to get customer the best value.If I had to complain about anything, there was a water bottle left in my back seat. Big whoop!!! My new go to rental agency!!!!!!!