Pros: Internet rentals are the way to go. Easy ordering and convenient no charge cancellation (I hope).
Cons: Rental company after having our order in for two weeks called the night before ( Saturday @ 6:15PM) and said they were still looking for a van for us. (Because of the holidays, blah blah) The mini van ordered was low to the ground for a disabled person and children to enter. The alternate offered (15 passenger truck/van), although enough room, was not convenient for entry. We scrambled and found a rental company (Peruzzi) that could guarantee a van for the next days events. We will not rent from these folks again, since it seems that they were not diligent enough to follow through with our order. We then cancelled through the web site and hopefully get our money back.
Pros: It is a convenient location and although the rental price for less than a day was not bad, at least there was not a mandatory drop off fee that I noticed
Cons: I had a one-way rental, with a drop off at Jeffersonville location on W Main St. Norristown. Office was supposed to be open until 6. I had a confirmed drop off at 6pm. I arrived at 5:45 and the office was closed. The local phone number went to a (800) line who connected me to roadside service, who gave me a case number and told me to return the next day. I was not charged for the additional day but greatly inconvenienced my hosts who had to drive me to that location two times. The staff at the Jeffersonville location were not nearly as hospitable. They did not charge me but were not gracious to myself or the line of people they had.