Cons: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
Dec 23 2016
Pros: Turning in the car was just as quick and easy.
Great customer service!
Jan 17 2017
Very easy, great service!
Pros: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
May 22 2017
Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
May 28 2017
Pros: Small airport
Cons: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
Jul 20 2017
Pros: Nice new car
Cons: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
Jul 23 2017
Cons: Drop off confusing. No one to ck you in or tell you what to do.
Pros: Budget did a good job of getting me a car quickly and efficiently
Cons: I intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur.
The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.