Cons: Location and lack of directions, real!y quite difficult to find!
Jan 3 2016
Cons: I have to gives this review a poor score, the car reservation as it turns out was to the 410 SW area..not the airport..even though we would've still like to use the services, the price that was advertised was not going to be honored. The rep, explained all the airport taxes of that location, and even though my husband is active duty it really didn't matter. we preferred to leave and go elsewhere. As we left the rental place, I noticed that the Car rental lot was full of vehicles..and well, thats too bad.
Apr 12 2017
Cons: Being mislead...the car rental facility was 25+ miles from the aitport. I had to cancel, still waiting to see if I can get some of my money back...after calling 5 different numbers and waiting on hold each time. Huge disappointment. If I could give this 0 stars, that would be more appropriate.
May 16 2017
"This isn't the right location"
Cons: Upon our arrival to the airport we hopped on the Hertz bus to pick up our car. When we arrived the lady at the counter informed us that this was not the appropriate location. They explained that Kayak books the cheapest and although you enter that you want to pick it up at the airport it does not mean that is where they will get the cheapest price. Therefore, we had to commute almost 40 minutes to get to the location of where our Hertz actually was at. Thankfully the new location was able to amend my issues. They explained this happens a lot with Kayak. Therefore, I have no intentions of using them again.
May 19 2017
Cons: When we searched for a rental car, we entered San Antonio airport but somehow we rented from a hertz on the other side of town. Ended up losing our money and renting a car from thrifty at the airport.
Cons: We were given a pick up time of 12 noon, we showed up about ten minutes early and when we tried to walk in the lady was very rude and locked the door on us saying they were closed. This particular location apparently closed at noon but she couldn't even take us in since we were there before noon and had a reservation. Then she tried hiding behind the counter like we didn't see her. It was an overall horrible experience.