1.9 HorribleOct 4 2021
Was not allowed to cancel my rental even though the governor asked visitors NOT to come to his state. :(
1.9 HorribleAug 26 2021
This car rental agency is dishonest. Their address *says* 2440 Hoonani Rd, Lihue, which suggests a relatively short drive from the Lihue airport, but in reality they're 30 minutes away in Koloa. This is not a clerical error - if you type the street address into Google Maps it correctly identifies the city as Koloa, and we got multiple confirmation emails listing the address as Lihue. This is a very deliberate effort to mislead travelers flying into the Lihue airport. We didn't realize the "Lihue" address wasn't actually in Lihue until we landed and had to call a $60 taxi to pick up our car. Dollar then refused to let us change the rental dropoff location so we had to spend another $60 and hour round trip from the airport dropping the car off on our last day. It left a horrible taste in our mouths during what was meant to be a relaxing vacation. The car itself was fine. But we'll never rent from this slimy company again.
10.0 ExcellentAug 24 2021
All of the staff at Dollar were great. I made a mistake when booking and they could have just said, "too bad, we don't have anything for you," when I got there but Cheryl took the time to help me out and went above and beyond. Returning the car was really easy too.
1.9 HorribleAug 8 2021
Did not rent car out of Koloa, got it at Lihue Airport. I originally booked car from Koloa (unwittingly) for less than $400 for our stay. Didn't know or was informed about shuttle to Koloa facility. Expedia said they'd make the change to Lihue Airport pickup and there'd probably be a slight increase in price. I said OK but let me know. They then made the change without getting back to me and the new price was now over $900! I emailed the person at Expedia who made the change but he never got back to me. I called Expedia and was told they are just the agent and I need to call Dollar. Dollar said that the price was locked in (fine print somewhere) because the reservation and price was guaranteed. I was told to work it out with Expedia. We are not rich tourists. We are Hawaii locals. I'm a Veteran living on Social Security and working part time as a Substitute Teacher at an Elementary School. I went to Kauai to participate with my team at the Hawaii State Senior Softball Tournament. This price of over $1200 for a 5 day car rental is an extreme hardship for us. On top of it all, the service and the car at Dollar was substandard. Very bad experience. The only good part was our team took the State Championship. Will never rent from Dollar or go through Expedia ever again. I hope all this writing was not a waste of my time. Mahalo.
6.0 GoodJun 27 2021
Pickup was for LIH airport (on a Saturday) but system had an error and booked at a location 20 miles away only open weekdays before noon. Dollar toll free number was no help via phone and actually wanted to charge double the price to "change" the reservation to a date that the office was actually open on Monday. Thus for 3 days less they wanted to charge double the price. Luckily the local office arranged for an airport pickup otherwise vacation would have been horrible.
1.9 HorribleJun 23 2021
Car was booked 1 hour away from airport at the city of Popoi, NOT Lihue. My flight arrived at 12 and the booking was for 1:00 pm, but location closed by noon. Horrible experience.
10.0 ExcellentJun 12 2021
The counter agent Skip was more than helpful and friendly and really put in extra effort. Terry, the area manager, was able to help me with a problem, solved it, and was friendly, professional, and just made our experience with Dollar excellent.
2.0 MediocreJun 8 2021
Friendly managerThis car location was NOT true. It said Lihue pickup. It was actually Koloa...a 40 minute drive away!!! We were charged extra fees because there was NO WAY to get to our car and pay for a ride.
10.0 ExcellentJun 8 2021
They made a mistake on the bill initially, but immediately honored the price at registrationSuper easy. No complaints
2.0 MediocreMay 23 2021
Nothing! Will never use Dollar Rental again!I booked our car 3 months ahead of our trip. Called 2 weeks prior to our trip to confirm we did have a car and they confirmed we did have a car. The day before our trip, they called and said they were closed on the weekends so we would not have a car! They also said they were calling "as a courtesy" and were not required to call us!!!!!! That left us stranded. Found out they changed their hours a week prior to our trip but they never bothered to call us until the day before. And then to have the audacity to tell us they were calling as a "courtesy"!