Pros: The best staff! Shawn and Koahe were welcoming, warm, informative, and made me feel happy that I chose Fox. The price was great and I loved my trip. Thank you!
Oct 13 2015
Fox was cheapest, but not necessarily the best
Pros: Friendly staff and a better price than other companies for the week we were there. Car had rubber car mats which was nice because we didn't have to worry about our hiking shoes. Tires were good on the car so we weren't concerned about a flat. Car was clean besides salt build up on the driver's seat and seat belt. The shuttle drivers were friendly and chatty, gave decent advice about things to do in the area, helpful with luggage. Center was not far from the airport and easily accessible for returning the car
Cons: Really pushed selling the extra services (insurance of all sorts in a variety of packages) and made it seem like the island was teeming with criminals and treacherous roads. The seat belt and drivers seat was caked in salt- which I get a small amount, but it was sticky with grime. Our car only came with 1 key- no dongle to lock and unlock it (and they told us not to lose it because it was really expensive, though it seems someone else lost the dongle or it had broken somehow and they failed to replace it). Our car radio didn't work very well, seemed like the antenna was damaged somehow. They fill out damage to the car prior to you taking it, but missed damage on ours so when we returned it the attendant had to call to be sure it wasn't us who cause it (I am happy they verified that I did not damage the car, but it is frustrating when you are waiting for them to do this because they missed it in the first place and you have a flight to catch). When they called to verified, we had no idea what she was doing, she simply said "Just a sec." went behind the building somewhere and started talking on the cell phone. We had no idea what was going on, we thought she was booking another car or talking to a friend or something because she just left us standing there to answer a call. It wasn't until she came back that she told us she was calling about the damage. Kind of made me feel like they were trying to make us pay for something we weren't responsible for because we didn't choose to buy the insurance (we are covered through our credit card company- everyone should check out their coverage they may already have).
Oct 18 2015
Pay the extra and go somewhere else!
Pros: I liked the pleasant shuttle bus drivers.
Cons: The persistent overselling of products (insurance & rental loss), cleanliness of vehicles, maintenance of vehicles (brake noise, steering noise, shuttering), and the consideration of road conditions (beware half the island is being paved so there is an expectation of rock dings). Overall, I paid way too much in the long run and I should have went to somewhere else.
Oct 19 2015
Cons: No car. Late flight
Oct 28 2015
Cons: counter rep asked if I wanted insurance or would like to decline. I said decline and next thing I know he calls my car insurance company in the mainland to verify I have insurance but since it wasn't a full car insurance package I had to buy their insurance for an extra $30/day. the total bill came out higher than just going with one of the other companies that was a little bit more per day. what a rip off!
Oct 28 2015
Cheap, but did not have the car
Pros: Cheap rate, they said that I could switch the Altima, that they gave to me, on the next few days with any SUV once they have them in stock. But, given that my hotel was on the north shore of the island and the rental place was on the east shore, I declined this offer.
Cons: They did not have any SUVs, and couldn't offer a bigger car. They blamed it on someone extending his reservation.
Oct 30 2015
Cons: The 12v plugs are disabled in all their cheaper rentals which was a problem as we were camping our whole stay. Staff wasn't concerned by this and suggested we upgrade or go to a different agency. We ended up in smaller and less comfortable Mustang for nearly twice what I was expecting to pay in favor of losing more time out of our visit. I had to call for the shuttle as it passed by without stopping the first time too, and initial pickup at the counter was slow. Next time I'll go with another agency and avoid Fox.
Nov 1 2015
Pros: Clean car, ran well. Great gas mileage. Friendly folks, very helpful and thorough.
Cons: Only one complaint, and it's a big one: the windshield wipers streaked very badly. This is unacceptable for Kauai, where rains are frequent and often torrential. This is why I gave three stars for "overall" and comfort. If the wipers worked flawlessly, i would have given 5 stars across the board.
Nov 3 2015
Pros: Staff was friendly and helpful. Car was perfect for driving around the island.
Nov 4 2015
Pros: Absolutely nothing.
Cons: They did not have the car we booked ready and said it would be a three hour wait for it. The only option offered to us was their "premium" convertible Mustang, which had a busted transmission, and a whistling air vent. When we brought that back to exchange for a functioning car, we were told that was the nicest one they had, and that all the mustangs were pretty terrible. So instead we downgraded back to an economy car, which had horribly squealing and dangerous brakes, steering issues, and terrible gas mileage. Upon returning the rental, we informed them of our concerns and requested a refund of the price increase for the "premium" upgrade, to the bill we were initially quoted, since the upgrade was forced, the car offered was unacceptable, and the replacement was back to an economy car and far worse, if not dangerous. They promptly closed our rental and told us it was impossible to refund on a closed ticket, and refused to get a manager involved to address the situation. They showed extremely manipulative and predatory practices, offered an unacceptable experience, and topped it off my informing us that we in fact did receive the best cars they had, and that what we had initially requested would have been even worse. They have not only ignored our concerns and request for a partial refund, but added additional charges to my credit card since. I cannot express enough how little you should trust this branch, and would never recommend renting through them, at any price or quality of car. At this point I would expect a full refund from a reputable company, but have simply requested a reversal of the additional charges incurred, and have still been ignored.
Cons: I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?