|Car types||Compact, Full-size, Intermediate, Intermediate SUV, Minivan, Open air all terrain, Pickup truck, Standard SUV|
|Open air all terrain||$227/day|
Pros:Staff onsite was super friendly at the 30 Halawai location
Cons:Little confusing when booking online. Started with a Westin location, they told me the only office that had a Jeep was the “airport” location, which turned out to be right across the street from my hotel. They did phone the location and let them know I was coming. And, my car was not there, they went and got it and I was on my way
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Pros:Yes staff was good
Cons:Brakes were tight so car jerked a lot
Pros:easy, friendly, supportive, informative and so much more. Representative was excellent for her customer care.
Cons:daily costs of renting the vehicle itself. Found it to be high with the knowledge they are the only choice on molokai.
Pros:Good quality car. Nice folk.
Cons:Beware, ALAMO nickel and dimes you to death. At pickup, it was obvious the rental price had mysteriously doubled, and we did not purchase auto-fill-up. The desk folk were pleasant; it was obvious the money-extraction was corporate policy. I used to be an ALAMO fan. No longer.
Pros:The staff was very friendly. The whole process was fast and easy. The car performed well.
Cons:I only wish it were cheaper, but that's Molokai; the prices are high overall there.
8.0 Very good
Cons:I tried contacting the Alamo head offices ahead of time to consider an upgrade but no one would help me because I had booked through a third party. Told me to contact the local office. Really?
Pros:Overpriced rental. $90+ per day is ridiculous. Car was fine.
Pros:My first time in Hawaii and I landed up reserving in the wrong airport. At OGG they told me they would charge me an extra $120 per day to change the reservation. I had to take $100 taxi to get to my car.
Cons:It wasn’t Avis s fault that I erred in the reservation, but they couldn’t care less of my predicament and were very unsympathetic. On principle I will rent from Avis again.
Pros:Car was very nice
Cons:I was charged an EXTRA day because my inter-island flight was cancelled due to bad weather, but I still returned the car before the 48 hour mark so I should NOT have even been charged one extra penny!! The rep at Avis agreed and said I got screwed but they couldn’t alter the extra charge on my contract and said I’d have to go back in the office and stand in a huge line to get the credit, but then I’d MISS MY FLIGHT! I decided to handle it after I got back home to Maui and I emailed Avis and called them but I got NO response! I’m planning to dispute with my credit card if they don’t credit my visa and resolve this issue!
Pros:Easy process renting and returning. Nice staff.
Pros:Friendly staff and shuttle service.
Cons:A little hectic upon return but the shuttle waited for us.
Cons:Avis cannot see that I bought insurance through Kayak when I made the reservation, and made me to feel that it was left off somehow by mistake, and that we would therefore have no coverage. We bought insurance from Avis and later found we had coverage through Kayaks provider so it was a waste of money, very unhappy that Avis couldn't see the insurance we had bought.
8.0 Very good
Pros:The staff is very helpful. Very easy drop-off and then shuttle to the airport just took us for few minutes.
Cons:Staff did not listen and overcharged me For something I didn’t agree to.
Pros:There is no easy way to get from OGG to Lahina. So Budget at OGG helped us out. Great job, Bidget at OGG
Cons:The Lahina car was far away with no easy way of picking it up
Cons:Overpriced.. my flight in Maui was cancelled,and it was redirected to another airport in Maui. When asked to changed my pick up to the new airport, they charged me with todays’s price. It didn’t matter if I had booked and paid this in advance(which was much lesser). Extra costs like one way fee etc was understandable, changing the daily charges from 40$ per day to 100$ per day is unacceptable.. the car they provided was clean and good but this place is clearly overpriced for emergency changes in schedules.
Pros:We went to Kahului accidentally and reservation was in Lahaina. The agent was able to accomodate our reservation in Kahului.
Cons:The shuttle line from the airport was 1 hr. Long. We waited outside in the heat for another 45 min. on a list just to go inside. Then another 45 min. inside in line to meet an agent. Fortunately, our car was ready, but some folks were waiting another 45 min. For the car to be cleaned. We saw elderly people and pregnant women outside in the heat of mid afternoon. Disgraceful!
Cons:The counter person did very little to help and her attitude was poor as well. The car was supposed to be ready at noon and the paperwork was finished at noon but I was told the car wasn’t ready. I along with other customers had to wait about an hour making us late for a scheduled prepaid tour. Avoid Budget in Maui!