This is one of the saddest car rental outposts I'v
Pros: Cheap and convenient.
As anyone that has come into Victoria on a ferry or float plane probably knows, this is one of the two car rental places in the corner lot across from the Conference Centre on Douglas. It's about the most convenient spot possible if you're staying in one of the downtown Victoria hotels.
For some reason both facilities were very low on available cars when we were in Victoria, so we ended up going with National instead of the place next door that I usually use purely based on the availability of cheaper cars (all the other place had left was luxury cars & SUVs), as all we needed the car for was about 12 hours.
Cons: They are a mess organizationally. I didn't get the car I reserved. When trying to drop off, there were missing employees. On top of all this, the car we were given was dirty inside.
Would I use them again? Probably, if the price was right, but with my expectations more in tune with my experience.
Apr 17 2017
Friendly Staff, Decent Car
Pros: Convenient location, clean car, easy drop off.
Cons: I don't like the fact that I can't pay with my debit/credit card. I rode a bus for thirty minutes only to be turned around because the card I had in my pocket wasn't the one they wanted. They wouldn't give me a ride back to my hotel, no I had to travel an hour round trip on the bus to bring a satisfactory card. I dislike this policy immensely and will not do business with companies that require it.
Nov 8 2015
Cons: Old car with bumps and scratches. They gave away my car to walk in right in front of me.then made us wait
Nov 1 2016
Best car rental experience so far
Pros: Everyone was very helpful in answering our questions about renting a car from the Victoria, BC airport and going on ferries into Washington if we wanted to. The price was fair. We just had a great experience overall with our car rental. No complaints at all. Thank you all for your courteous and friendly helpful people. Tom and Lucie
Feb 24 2017
Cons: they didn't take my credit card, I had to go somewhere else.
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
Jun 23 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
Sep 11 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
Jan 26 2017
Its worth it!
Pros: Everything. They are friendly and giving you good options.