Saint Paul Car Rentals

Pros: The car was good, clean, comfortable.

Cons: !. Though booked for unlimited miles, they have a strange rule that if you live within 65 miles you only get 250 miles per day or have to pay $20/day extra, more than the base rental itself; I don't know why they treat local customers differently. The rental agent told me that because I had flown in from Phoenix it would not be a local rental. 2. We returned it at 2:00pm but it must have taken them a while to process the return because it was checked in at 2:55pm, so they charged me for extra time and another day for our second driver. 3. I called customer service about the mileage charge and they said there would be "an investigation" to see if they can remove the charge but no one would inform me of the result; I should call back "in a few days" to ask the status, but would not be able to talk to the person who makes the decision. -- Dumb policies, and customer service is company-centered not customer-focused. I will avoid this company in the future. You should too.

Pros: Open extended hours and weekends.

Cons: Tried to upsell unnecessary protection policies. Rental from kayak was 121.00 for four days, when I arrived the receipt was 293.00 with “basic protection”. I declined and told them my car insurance covers any damage they seemed offended.

Bad experience all the way through

Pros: The car was ready for us when we got to the counter, and the employees were polite.

Cons: They had us down for a different car than we signed up for, and it was more expensive. Then she said she didn’t have the information from our reservation regarding insurance, but did we want it. We did, but I didn’t realize this was on top of what we had already purchased. The car itself hadn’t been washed and had a “needs maintenance” light on the whole time. The clock wasn’t even set. When we turned the car back in, the system was down and they said we wouldn’t have any extra charges. Today I see a charge for $150 on my card with no explanation. Way too much hassle. We will go with one of the other brands next time.

Pros: Not friendly to local renters nor flexible compared to other agencies

Cons: Use other rental agencies that don't use a $350 deposit and require full personal insurance

Deceptive advertisements.

Pros: I didn't like it at all.

Cons: Kayak gave me one price and Advantages jack up the price at the last minute when I already standing there. It forced me into a do or die situation.

Pros: Newer vehicle.

Cons: No signage for car drop off. Had to re-circle and ask another car rental company for directions.