Find Cheap Flights to Port Au Prince Mais Gate

I bought the plan ticket thing the seating was included only to find out I paid for the ticket but not the seats. I had to pay to sit going and coming even though I have a ticket. I had to pay for a carry-on to go and come back when other airlines give it for free. I had to check in everything by myself or I would have to pay. If I knew I would have to pay for everything individually I would have fly with a different airline. I use Spirit to save money only to end up paying more money.

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Flight was smooth, Good pilot.

Plane was late. Departure was postponed twice, from 8:45am to 12:45pm. Then from to 12:45pm to 2:25pm. On the plane crew was unapologetic and rough

Someone wins a free flight each ride

Going to Haiti the flight was delayed two hours and there was an uproar in the airport. We were supposed to board at 2pm, we didn't see an Insel representative until 3ish. Once there the representative kept telling us 15 minutes until we board for an hour just to pacify the customers. Coming from Haiti the flight was delayed another two hours...same problem. Insel did not email me or apologize for the inconvenience.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

best routes to destinations in South America easy connections.

The boarding was accurate, the aircraft welcome was a nice touch, all the flight information was on time and excellent through the web site.

Meal overcooked and dry.

Flight crew was friendly. Pilots handled bad weather well.

Flight was from Miami to Port Au Prince Flight delayed 2+ hours from 2:30 to 5:00 Rerouted due to weather (not their fault) 2 hour tarmac delay with no updates (their fault) Rerouted to Curacao for the night Terrible communication of policies led to arriving at the hotel at 2am. At that point, I bought a hot dog because food service was only a small bag of corn chips. Spent 2 nights in a hotel because they didn't have room for all the stranded passengers the next day. Flight was also delayed leaving Curacao to finally get to Port Au Prince by an hour and a half. Oh, and my bags never went to Curacao, they flew MIA to PAP direct and got soaking wet in rain somewhere along the way, as evidenced by water damage on some of my belongings.

The cabin crew on this flight was much more profressional

This was my return flight and again the flight was delayed with no explanation as to why. We were waiting and waiting and hungry. I've made several trips to and from Haiti and this was the first time using Inselair and have had a less than pleasant experience going and coming back.

The plane landed safely.

Let's see, the cash only policy at the counter, the lack of customer service, the endless delays without any explanation whatsoever, etc...My guess is the company's complete and total disrespect for it's customers stems from the belief that you get what you pay for.

The price was cheap

Everything else! They only notified us the flight was going to be 1h late when we checked in, nowhere was it mentioned online. Then they gave us a voucher for Pizza Hut and even there, we couldn't order whatever we wanted it was only specific things. Imagine a WHOLE flight in line waiting to get 1) a voucher and 2) Pizza. It was a nightmare. The flight left almost 3h late. With no apologies or explanation. Same thing when I returned from PAP, the flight was over an hour late and it was the ONLY airline that made passengers wait outside in line! By outside I mean in the hot sun, over 90 degrees! There were children and older people! It was unacceptable. In all my years of travel I have never seen such mediocrity.