Cons: I reserved a car to drive It of state for a job. When I reached there at 8 in the morning, the lady behind the counter asked us if we would mind waiting a bit because they had no cars in, but they were expecting some returns soon. I didn't know she wanted is to keep on waiting. She was looking through her computers for I'm not sure what, but after about 15 minutes my sister and I just asked her if she could just call us when she received any information on when we can pick a car up. At noon she called just to say she still didn't have anything yet, but might have something about 2 or 3 pm. She never called us back and we haven't heard from her since.
Feb 17 2017
Effective Customer Service
Pros: Agent recognise and treat you as a customer
Cons: They wasn't anything to dislike
Mar 5 2017
Great value, unprofessional service.
Pros: The car ran well and was in great condition. I also felt like the value was very good.
Cons: I had a pickup time of 8am and was on a very tight schedule. When I arrived promptly at 8am, no one was at the counter. Since my pickup location was an airport, there were competitors counters on each side of the Hertz counter. One of the competitors told me the Hertz representative was outside washing the vehicles. I waited politely and 10 minutes later, she walked in. She told me that despite my pickup time of 8am, they currently had no cars available for pickup, and they would have to be driven in from a neighboring city which would take 20 minutes. Despite my tight schedule, I waited. When they finally arrived, I was told the vehicles had to be washed. Okaaayyyy, I thought, so I waited another 20 minutes! When the soaking wet vehicle was finally ready, the Hertz Rep walked right into the office and tried handing me the key. I hadn't yet signed any paperwork so I had to remind her of this. So finally an hour after my pickup date, I got to get on the road. The service was just as unprofessional upon drop-off. I walked in and the same lady asks "did you fill up the tank?" And "did you get in an accident?" I answered yes and no respectively, and she tells me "okay good, I'm too lazy to go outside and check". Really? She didn't do a walk around upon pickup or drop off and was incredibly unprofessional.
Apr 5 2017
Pros: Customer service was great. Everything went smoothly. Oxnard staff was very friendly and helpful
Apr 30 2017
Pros: Great customer service at Oxnard Airport. She was cheerful and had me on my way in very little time.
Nov 30 2016
Pros: Convenient features such as satellite radio for long road trip, good on gas and spacious.
Cons: Received a bit dirty, windshield wipers needed to be replaced and no windshield wiper fluid.
Mar 17 2017
Pros: So glad to find this rental car outlet not too far from home. Service from pickup to return was quick and friendly, vehicle was great and price was fair.
May 21 2017
Pros: Convenience of local pickup and being able to drop off after hours at a different location. Ability to add drivers at no extra cost.
Cons: Unfortunately our car broke down in Paso Robles, CA and the tow truck was to take us to Los Angeles Airport to get a new car. However, the two truck drive did agree to drop us off at Santa Barbara Airport to pick up a replacement after we protested that driving down to LAX and back would take all day!
Jul 29 2017
Satellite Radio Not Complementary!
Pros: Overall the car was good and clean, functioned well, and got good mileage for the trip.
Cons: When they offer to throw in satellite radio, remember to ask if it costs anything! It was pitched right at the end of the spiel, as if they were doing me a favor, instead on the return receipt there was a separate line item for Sat radio that added almost 20% to the bill due to the duration of my rental. THANKS FOR THE FAVOR, GUYS! :( That part sucked b/c they didn't bother to even show me how to use it on the car, so in fact I got nothing out of it. Hummph!
Oct 19 2017
Pros: The car got good gas millage then my truck.
Cons: The bumper fell off on the freeway, appears to be from a previous fender bender that was not fixed correctly.
Cons: I told in my reservation to return the car until 3 pm and aparently they had someone waiting for my car since noon.
Oct 28 2015
Cons: We were quoted $41.97 and overcharged at drop-off $56.68. Wondering why?? yes tank was full.
Nov 6 2015
Poor Customer Service in Oxnard, CA...disappointin
Pros: I can't really say that there was anything I liked about renting from Oxnard.
Cons: I paid for an upgraded car but what I was offered was something not as nice as what I paid for. I also mentioned my last rental car with them had ants inside it. I had to drop it off after hours so no one could verify that I wasn't making this up. The guy told me I could pay more if I wanted a better car. Ok, fine. I paid a little more and got a choice of a few cars. He didn't tell me the car I picked wasn't prepped for rental yet. I was trying to catch a plane and yet I had to wait for the car. The guy kept telling me it'll be at the front door soon. He would't get me a different car. He should have given me the upgrade for free but I suppose it didn't cross his mind. That's too bad as I won't be using Budget in the future. I'm certain the company doesn't care if I never use them again, but I wanted other people to know my experience.
Jan 29 2016
Pros: Very easy to drive into the Oxnard airport to drop off car rental that we drove from Los Angeles.
Cons: There was only one employee on staff so the service was a little slow but acceptable. The employee was very friendly and jovial.
Feb 20 2016
Pros: Friendly staff, decent car
Cons: We did not realize that insurance was not covered in the original price listed, so we had to make a last minute decision to include insurance and this doubled the cost. It was stressful to have to make that decision on short notice and the price was much higher than we would have even considered going in.
Pros: Their cars always there and ready for me. Other agencies have had me wait while cars were switched from other franchises. Or the car ordered was missing and I was offered an up-sell. Very friendly operators. I am always happy with them.