Recent Reviews
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- Negative
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8.0
Cons: When returning car no one was at counter. Had to wait 30 minutes for the clerk
review from
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2.0
Pros: Staff was responsive to my complaint. When I arrived to pick up my compact car I was greeted with “good news we upgraded you to a pick up truck”! I didn’t want to drive a pick up and it would have cost a lot more money for gasoline. I expressed my dissatisfaction and staff agreed to allow me to drive a smaller car that was damaged.
Cons: I had to advocate for the agreed small vehicle and had to wait a good half hour for them to wash and clean it.
review from
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10.0
excellent customer service!
Pros: After we dropped off our car, we discovered that our flight had been cancelled and we would have to stay another night in Pullman. When we tried to rent another car, we were dismayed to discover that there aren't any available But the Hertz agent went way out of her way to locate a car for us. We were so grateful for all her patience and persistence!
review from
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9.2
Pros: Pullman was very accomadating with our schedule changes
Cons: Same as above
review from
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9.6
Great experience
Pros: Overall fantastic. Sign up, pick up and the trip was excellent. Great car and gas mileage. Excellent customer service at all points.
Cons: No complaints. A little confusion with drop off with no available spaces but not a real problem.
review from
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10.0
excellent customer service!
Pros: After we dropped off our car, we discovered that our flight had been cancelled and we would have to stay another night in Pullman. When we tried to rent another car, we were dismayed to discover that there aren't any available But the Hertz agent went way out of her way to locate a car for us. We were so grateful for all her patience and persistence!
review from
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9.2
Pros: Pullman was very accomadating with our schedule changes
Cons: Same as above
review from
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9.6
Great experience
Pros: Overall fantastic. Sign up, pick up and the trip was excellent. Great car and gas mileage. Excellent customer service at all points.
Cons: No complaints. A little confusion with drop off with no available spaces but not a real problem.
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