Southfield Car Rentals

Chaotic

Pros: Car got me there and back.

Cons: Understaffed at Hertz on a Friday summer morning. We had a reserved car. But there were walk ins who were permitted to cut in line per se. I’m not sure what the point was of providing a pick up time if that’s the case. I watched as 2 prepaid customers were told they can’t rent a car. Both were livid as their spouses showed up with paperwork to verify the purchase. Both were told to call customer service. The delay caused me to almost miss my friend’s wedding. The car itself had a faulty USB outlet, and the stations a pain to maneuver in the Malibu. That’s not Hertz’s fault. But we requested a different vehicle. They only promise something similar” Will not use hertz again. We had another terrible experience with them in Florida 2 years ago. Again, there was a line of angry customers. It was the longest line compare with other rental companies.

Misled pickup/drop timing

Cons: Pickup center closed at both the pickup and drop off dates! The car was much smaller than the comparison given!

Cons: Dropped off car (per rental agreement) at 6pm on Saturday (after hours). They changed my bill to charge me until Monday at 7am when the branch opened including a late return fee. Hertz customer service refunded the amount as a "courtesy refund" but I was disappointed their reservation system and the branch allowed this rental to happen with no warning that I would be charged extra for a dropoff at that time. Will rent from the airport from now on.

Cons: The car had a foul odor and when I picked up the vehicle it had low tire pressure and required me to wait 10 minutes for the attendee to put air in the tire. One day later, a light came on the dash informing me that the tire pressure was low again. I will never rent a car from there again.