Cons: Such a rude attitude to talk to customers.
I requested at the front desk, that I am 24 years old and would like to rent a car.
Suddenly his attitude changed.
Didn't expect people to behave like that.
I feel sorry for the person and the company that hires such people.
I always had great experiences with kayak except this one.
Apr 4 2016
Pros: Pick up and drop off was very quick and easy
Apr 27 2016
Pros: Great customer service.
Cons: Car wasn't totally cleaned.
Jan 22 2017
I have to change the car
Cons: The car was terrible, the sound system does not work and it has a squake in the front left side
Cons: The car had a foul odor and when I picked up the vehicle it had low tire pressure and required me to wait 10 minutes for the attendee to put air in the tire. One day later, a light came on the dash informing me that the tire pressure was low again. I will never rent a car from there again.
Sep 6 2017
Pros: Called me when I left something in the rental when I returned the car.
Cons: Tank was 2-3 gallons less than full at pick-up. Didn't notice till later.
Dec 4 2017
Pros: Everything went very smoothly. No issues.
Dec 21 2017
Cons: Dropped off car (per rental agreement) at 6pm on Saturday (after hours). They changed my bill to charge me until Monday at 7am when the branch opened including a late return fee.
Hertz customer service refunded the amount as a "courtesy refund" but I was disappointed their reservation system and the branch allowed this rental to happen with no warning that I would be charged extra for a dropoff at that time. Will rent from the airport from now on.
Jan 2 2018
Misled pickup/drop timing
Cons: Pickup center closed at both the pickup and drop off dates! The car was much smaller than the comparison given!