Venice Car Rentals

Well I asked them if a friend could pick up my rental

Cons: On the phone they said sure your would need to provide Information and would have to pay with a debit or credit card. My friend called Enterprize to check ahead of time they Would except a debit card ( he’s used Enterprise before still has the same address) he was told sure no problem! Once he goes to pick up the car they tell him he needs a utility bill in his name! He’s suppose to be picking me up at the airport in a few hours! Not cool! You would think they would have all his info on a computer pull it up and say good to go!

Unreasonable Conditions

Cons: Flew into Florida to buy a truck. The truck broke down and we were stranded at the repair shop with more business to do before we left. We needed a rental car for a day. Hertz didn’t have any drivers that could come pick us up. Enterprise said we had to have a LOCAL drivers license, and that the credit card couldn’t be tied to my bank account. Avis (online and reservation phone number said they were sold out of cars. We called the local Avis office directly and they did, in fact, have inventory to rent. Terms from Enterprise (local drivers license and credit card requirements) need to be made just as clear as minimum age and insurance when you make a reservation. Wasted A TON of time.

Very poor customer service

Cons: Major mistake made on my rental bill and the manager in Venice didn't even attempt to call on my behalf to try to help resolve it, completely washing his hands of any attempt at making things right. Very poor customer service on both ends and I will no longer use Enterprise after this disaster of a rental.

Cons: Ford focus not my idea of Standard car