10.0 ExcellentNov 29 2021
Staff were friendly and helpful. Javier, who I dealt with on return, was very professional. One thing I didn't like was that I was given 2 key fobs, connected by a thick wire. I was alone, and I didn't need 2 fobs. On pick-up, I asked that the wire be cut, because together the fobs filled my pocket. Staff said, we can't cut the wire, this is the way we do it. That may be convenient for staff, to keep track of all the vehicle's fobs, but I'M the one PAYING for the rental. Having to lug 2 fobs in my pocket all the time was inconvenient and kind of dumb as a business practice.
10.0 ExcellentNov 10 2021
It was great, the staff was friendly, price was reasonable and had no issues
10.0 ExcellentJun 7 2021
Was pick it up location and customer service was great but drop off location not good
8.0 ExcellentJun 7 2021
Pick it up location and customer service was awesome but drop off to bad.One of Calgary down town location is closed from 2 months but you guys didn't update on Google .
6.4 GoodOct 6 2020
pick up process is very dodgy. Vehicle check for damage starts with clean slate and the only things noted are ones the customers notices in a 2 minute walk around. you will be charged for anything you did not see, even though it is highly likely the staff are aware of these flaws.Had a flat tire, and NEVER have a flat with a Hertz rental. There is NO JACK or TIRE WRENCH in the vehicle so if the "repair package" of injecting slime with a small compressor doesn't work...you will have to call a tow truck. This puts drivers at significant risk. Plus, the "repair package" requires reading the operating manual and is NOT a straightforward process for a first time user. And by the way, it took me over an hour to reach anyone on the Hertz "emergency" help line on a Saturday.
8.0 ExcellentDec 16 2019
Value for money. Good staff
6.4 GoodDec 4 2019
If you have to go to Saskatchewan in the winter and want snow tires (which are needed), be prepared to pay 20 dollars a day over any amount you were quoted. Felt totally ripped off.
8.0 ExcellentNov 15 2018
chevrolet sonic rs not a good modelIn general everything was ok.I had a lot of trouble with the car computer/radio. I had to restart the radio monitor two times because it wasn't working. I had used a lot of times Android Auto and for some reason I had a lot of trouble using it in this car. Also, I try to turn on the car with the car keys but it wasn't working well. For some reason the car turn on and immediately off when I used the car keys to turn it on. But the worst part of the experience was that the check engine light turn on during my long drive from Regina to Calgary.
10.0 ExcellentJul 20 2017
Excellent service!Lovely people to deal with when renting my Dodge Durango, excellent customer service, very friendly and helpful!
8.0 ExcellentJun 7 2017
A good deal (but watch the upsale pressure)Price and terms were very good. Pickup is convenient. The check-in folks were very nice when I returned the car.High-pressure up-selling at pickup.