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My flight experience was generally good, but the boarding process was stressful. I was pulled out of line at the gate during the photo ID check, and after being cleared, I was never given an explanation for the delay despite asking for clarification. This lack of communication was the only downside to an otherwise smooth trip.

Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.

After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.

Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.

Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.

We were forced to wait nearly 50 additional minutes before leaving the terminal.

I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine

Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.

Did not get a vegetarian option in 1st class and the video was not working.

I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.

On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.

I enjoyed it, again I believe air Canada has better seating options and better drink options

Upset about cancel to St. John’s and no overnight accomodation

1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.

The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive

Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.

The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.

Some crew were unfriendly or in some cases just straight up rude.

Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.

Our flight was delayed 3x and we were unaware until 15min of arriving at the airport so had we been made aware sooner we could have enjoyed possibly another 4hrs poolside. Very frustrating. Made the next day going back to work extremely tough too.

It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.

I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame

Flight was 1.5 hours late because the groceries for the flight did not arrive on time. Plane was new but basic low end seats. Very basic airline

Nothing to like about flying in the Dash 8s. With very small seats, little legroom, and a very noisy plane, nothing about such trips is enjoyable.

Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds

Boarding was fine, but then we were delayed a while due to some baggage issues, then de-icing.

Only thing better would have been a direct flight from Kelowna

The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?

Flight delayed to start, then took 2 extra circles over Saskatoon for unexplained reasons and finally had to be pulled by a tow-truck from the runway, since apparently it was not maneuverable for the taxi...not very confidence inducing...

Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.

We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.

I n the Toronto airport I had trouble finding my zone. It was 47. I went from Zone 1 to the end of the line.didn't find it. Then saw my zone somewhat by accident over by where you first come in. Signs could be more helpful or more personnel directing people like me.

Short delay to Regina from Toronto. No in flight entertainment, but crew were professional in their duties

Female flight attendant was SO wonderful. Funny and entertaining g and engaging. Great flight

I think the plane that they changed at last minute could be better

Worst travel day I have ever had in 25+ years. Pulled off of two AC planes that were leaking and the third plane that was boarded had maintenance which delayed the flight for over another hour! A total of 10 hours spent at Pearson International before finally taking off! These planes were over 25 years old! Update your equipment!

When I arrived in Calgary I discovered my plane was reassigned to a more profitable route and I was left stranded in Calgary. I had to rent a car and drove 8 hours to get home at my own expense. 2 of my last 3 flights with Air Canada were cancelled and the 3rd one was delayed 2 hours. Air Canada is an unreliable airline. Choose another airline if you can!

Was kinda tight in the seats no leg room. Seats uncomfortable. Maps cpuldnt keep up Allot of ports not working. But was an amazing ezperience.

Long time for luggage to show up. I know pearson is short staffed but it was a long time.