10.0 ExcellentNov 6 2021
This was a quick, easy, budget friendly rental. Maggie was fantastic and made the process go quickly. Will definitely rent from them again!
10.0 ExcellentOct 2 2021
Very quick and easy pick-up and drop-off. Courteous and friendly representatives. Pleasant experience.
10.0 ExcellentSep 19 2020
Friendly, easy, cheapest and the best (and only) selection of cars available in the area.
2.0 MediocreJun 8 2020
The system took my online reservation but they didn’t have any cars available ☹️
8.4 ExcellentMay 21 2019
Car outside should have been cleaned better and also the inside window.
2.4 MediocreAug 5 2018
Hard to findAssociate was friendly and helpful.I wanted to extend the rental for a week and was told that it would be $900 (for a midsize car). Took my business elsewhere for less than $200. This caused me an unnecessary 90 minute round trip and cost Budget a week’s rental fee. Also, the rental location in Fredericksburg is not well described; it’s buried in Sears Auto Center.
10.0 ExcellentJun 5 2018
Worked fine for meWe arrived by train for a tour of the area and departure to Dulles. Took Lyft to the office, Found the office in the nick of time (called ahead) the manager took us to the car and explained how it worked. The car gave us no problems. On the whole a good experience.Everything was fine
9.2 ExcellentAug 5 2017
EasyThe ease of booking, walking in and picking up. Betty the customer service agent was friendly, helpful and knowledgeable! Turning in the car was east as well.The car smelled of smoke and seemed to have some mechanical issues. But it was great for my needs.
10.0 ExcellentJun 18 2017
Very happy with the rental agent. Very friendly. Car very comfortable.
6.4 GoodNov 1 2016
Car not available for hoursGood customer service, car clean and in great condition, easy drop-off, got a discount for the poor pickup timing.Reserved a car online for a morning pickup time, and arrived at the rental office to hear that no car would be available for several hours. they explained it was an interface issue between the website and their actual reservation system, so that the website allowed me to reserve a car that did not exist. Luckily, I had a little flex time in my schedule, but was disappointed.