Cons: didn't like the overage charge on mileage when it was for a vacation that crossed borders of USA to Canada one way rental. Not reasonable when you are there for a vacation of a lifetime. It made us always keeping an eye on mileage and considerations for activity. That Sucked!
Nov 2 2016
Cons: The initial agent was 20 minutes late to open so our plans to leave on time were postponedoing immediately. When we gave her the information to obtain the vehicle she said it kept blanking out the information entered. I asked if she had had a customer service number she could call for help she said she didn't. So I Googled a number and told her I would call. At that point she picked up her phone and called someone. She talked on the phone for an hour withe someone and kept giggling and talking about things that were not related to the issue . She was not to the point and did not make time of the essence in the least bit. She didn't even apologize or say anything about what poor service we received
Pros: From the beginning to the end these folks rocked. Because our orignal was not quite yet ready when we arrived, we recieved an upgrade free. The car we got was perfect. We put on some serious miles and never once had a problem. No hiďden charges and no hard sell for insurance and extras. Great place.