I was allowed to make a reservation, but not a sin
Pros: Nothing, I'm afraid.
Cons: Why allow people to make meaningless reservations? What's the point? I wasted a lot of time and went through a lot of hassle. I ended up finding a car on my own, from a completely different company, in another town (yes, I had to drive about a half hour). I will not be using Budget again.
Apr 6 2016
There was no vehicle of any kind available
Cons: The place was impossible to find even with gps. When we got there they didn't have a single vehicle avaliable even though we had made a reservation earlier that day. They claimed that same day reservations were not valid. I wish I had known that before I drove an hour to get there. There was no sympathy, no effort to help me, no discount on future rentals or any sort of compensation. Horrible customer service.
May 16 2017
It ws adquate for my needs.
Pros: The car was fine. It drove well, and there were no problems.. Ir was adequate I'd use them again.
Cons: There was no one at the car rental pickup when i got there. I had to call a number and no one answered. AS i was calling the 2nd number, a man showed up.
There seemed to have been some trouble with my credit card. The man was patient and we got through it.
I would have liked a reminder about the tolls and that I didn't have EZ pass.
Aug 22 2017
Cons: When I went to pick up the car as scheduled, there was no car available! The gentleman at the counter knew nothing about my reservation. I checked, and I indeed had a valid confirmation. I was extraordinarily upset.
Aug 23 2017
Cons: The wait to check in at Reagan airport was extremely long 30 minutes in line
Pros: Enterprise employees are so nice and helpful! The rio grande store did not have ez passes (which is a real drag) but Josh told me that if I signed up for an ez pass on my phone I could go through the tolls and I would not get a fine.
Apr 21 2017
Pros: Great timely service
Jul 1 2017
Poor service, long wait and no cars--with a reservation!
Cons: The agent let us stand and wait for 25 minutes THEN informed us there were no cars ( yes, we had reserved one ). Never again--this location poorly run.