Cons: We rented a Jeep Pioneer that had a loud squeak and grinding noise in its rear suspension. Clearly the vehicle needed maintenance.
Dec 7 2015
Experience thus far . . .
Pros: Drop off was very easy and attendant was efficient and friendly.
Cons: Pick up took way too long. Close to 1/2 hour!! Needed assistance from a 2 attendant before we could move things along. Second attendant was courteous but not necessarily friendly.
EZ pass option is great idea but it would be helpful to know what if any charges other then tolls are associated with its use.
Jan 19 2016
Pros: The car was great but they would not let my spouse drive for free. I asked several questions about this and they told me that wasn't available in Maine. The next day we realized it was a benefit of our AAA insurance and called to have him added as a driver. The agent told us we could not do tha without opening our contract, which would mean we would need to pay the current price for the car rental. Not good customer service, especially when the contract stated we had AAA insurance.
Jan 23 2016
Good human customer service, bad robots
Pros: The people I dealt with in Portland and Philadelphia were very nice and professional and helpful. Got done what I needed done efficiently and without big issues.
Cons: The customer service hotline over the phone was a terrible 1984 / Brazil - esque "voice-mail hell" scenario. I was put into a Robot Loop of Uselessness that I could not escape from.
Jun 9 2016
Always Quick and Courteous
Pros: I always prefer to use Hertz because they aren't aggressive with trying to upsell and the pickup process is quick and painless. Also, at the destination airport, one of their employees gave us curbside service to the airport after drop-off since we had a toddler and car seat with us.
Cons: There's nothing about my rental experience that was unpleasant.
Sep 19 2016
Pros: Had problems. Agent not very friendly. Couldn't give us directions. Gave us a little compact car instead of intermediate. We spent extra time complaining but then they exchanged car.
Cons: Car we finally got was right size which we should have been given to begin with.
Sep 30 2016
Cons: The tires were bald. I didn't realize this until it rained and the car became unsafe.
Oct 19 2016
Pros: Easy pick-up, everything was as expected!
Nov 4 2016
Pros: Excellent staff at rental counter. Price was exactly as quoted. No surprises. Turn in was a snap, with friendly and helpful staff.
Nov 11 2016
Pros: The agent and her support were very responsive and helpful. I had an issue with the seats in the minivan and efforts were immediately made to find a model more suitable to my needs.
Cons: The lower rating for pickup and drop off was the result of having to wait for pickup due to understaffing at the desk at time of pickup. I also would have liked a box for dropping off keys, at the time of my return, so that I could have left immediately.