Pros: Everything about the car and the rental experience was great. It was my first time in a Ford Fiesta, I was very impressed. I was also given the option a free upgrade to a Mustang, however it didn't have enough luggage space. The road conditions were also wet, slushy, rainy, and snowy, so it's likely that this is why it was a free upgrade... they can't rent the car otherwise and my rental would have gotten it further south away from crappy weather where thay can charge more for it.
Cons: The $100 one way drop off fee seems excessive! I'm hoping to recover these fees from the airline that screwed me in the first place, making me have to rent a car to drive 6 hours away to fly home
Jul 18 2016
Pros: Free upgrade to a small truck, very easy
Jan 3 2017
Pros: The car was ready when we got there and they even have us a free upgrade. The car was very clean and comfortable!
Jul 13 2017
PBG Rental Car Experience
Pros: Great customer service.
Aug 27 2017
Pros: Budget was great. They gave us an upgraded vehicle at no extra charge and everything went very smoothly from check-in to return.
Cons: KAYAK!! I had requested a reservation from BTV (Burlington) and when I received my confirmation email, I noticed that you had made me a reservation from a different airport in upstate New York! That would have been useless, so I had to call Budget directly to modify the reservation which eliminated any price advantage I had received through Kayak.
Cons: Got a ride to Plattsburgh which is a five hour drive to where I live it was my daughters birthday we had the weekend all planned out...long story short they didn't rent me the car...weekend was ruined...enterprise sucks monkey balls
Feb 21 2017
Cigarette smoke, stained seats, broken windshield
Cons: The car was used by a smoker and smelled very bad. The seats were covered with stains. The windshield wiper rubber gasket was damaged and therefore did not work with rainy conditions.This car sucked!
Feb 27 2017
Pros: Customer service was excellent.
Cons: The vehicle was horrible. Filthy seats, cigarette smoke, damaged windshield wipers.
Mar 17 2017
Easy and hassle free
Pros: Choice of vehicles and no lines to wait in. Pleasant employee.
Cons: Prices at the small airport in Plattsburgh NY are higher in general than at at larger nearby airports. Only one employee which could be a problem if others were renting at the same time.