Pros: It took less than 15 minutes to pickup my rental car and it was just a easy to return to car. I will definitely use them again to rent a car. Good customer service. I paid $70 for a four day rental.
Cons: The cap on the tire valve was missing so I had to put air in the tire before I got back on the road to return home. Luckily it was an easy fix and I knew what the dashboard symbol meant. I also wasn't told about the $200 deposit/hold for using my debit card so I was surprised when I looked at my online banking. Luckily I had money in the bank. Also, it was reversed the day I returned he car.
Jul 18 2016
Pros: Nice place, didn't expect a washer and dryer that was a huge benefit. Very relaxing and a great view! Loved being on the 8th floor.
Cons: 1. The cook stove could be replaced. Aluminum foil under the burners seems a little trashy and in looking closer the guarding the foil is protecting is hard to clean. Buy hey it worked. We cook on it. and had all we needed.
2. We read all the instruction documents and did not see anything telling us we could not grill on the balcony until we arrived and found it on the refrigerator door. It would help to have all the information on line. We bought a grill we couldn't use.
3. We also didn't know we were supposed to leave the parking permit. Again a missing instruction. These should be on line for when you are studying the rental rules.
Would still recommend it any day!!
May 20 2017
Pros: Friendly staff
Cons: Nissan Sentra seat was too firm for me, otherwise the car was great for in town driving
Jul 31 2017
Cons: We currently show an extra $25.00 on our credit card with no explanation of what we're being charged for. We returned the car on a Saturday afternoon, so we'll wait u too Monday to see if charges are removed.
Aug 28 2017
Cousin Vinnys Chop Shop
Pros: First off, the office was filthy. Carpets stained, yellow walls, and it was very unproffessional looking. They were inside of a very nice Holiday Inn, so it really created an atmosphere of them setting up shop in a broom closet. Everything in there could have been moved out within an hour and it gave it an overall shady vibe. The car itself was banged up a bit, but gas mileage was amazing and I may actually buy that model now.
Cons: Office was terribly shady looking. We had to put down a $200 deposit, deapite paying a month ahead and having full coverage, so what had seemed like a deal was just hidden fees.
The car was dinged up.
Sep 5 2017
Cons: When I got there the place I was to rent from was closed even though it was the time of my pickup it closed at the time of my pickup and when I try to get another rental car at the airport they said they had no rental cars
Oct 9 2017
Not a very good representative of Hertz
Pros: Was a great car and excellent mileage for the trip.
Cons: No one went over the car or explained anything. Went to pick up the car was running late and called ahead to see if they would stay over about 10 min so we could pick it up. Response was that the agent had plans and next time don't be late to pick up. Did not offer refund for that day and had to make two trips to the location ro pick up the car....bad business practice and if i can will not rent from that location again.
Oct 14 2017
Polite and helpful.
Pros: The guys here are pros. The cars to pick from were all in great shape. Positive attitude means a bunch.
Friendly, helpful staff, great car, great value, n
Pros: The staff member at the Columbia office was very nice, very helpful, and offered great suggestions for staying safe after he found out where I was driving. The car was clean and ran perfectly, pick up and drop off were easy and efficient, and there were no surprises, cost or otherwise -- exactly how a car rental should be.
Oct 14 2016
Pros: Columbia MO Budget Rental downtown has the best service of any car rental place I have rented from. I constantly travel for work and have to rent a lot of cars and Abshir and his crew provide the best and friendlist service of them all. I highly recommend this Budget location.
Dec 30 2016
Difficult to get customer service
Cons: I tried to call to arrange a change in the pickup time for my vehicle, since there were limited hours at the site. I got routed through the Budget phone tree and could not speak with the local service representative.
Feb 4 2017
Budget/Avis in CoMo is awesome
Pros: Abshir is the best!
Mar 16 2017
Great customer service
Pros: Abshir and his team always provide the best customer service.
Sep 19 2017
Pros: Drop off was super easy.
Cons: They don't work with the Kansas City airport Budget, so no receipt, no records, no nothing...