Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother
Sep 30 2016
Pros: It was a nice and clean vehicle which made the trip seem more enjoyable!
Oct 10 2016
Call and confirm and print coupons
Pros: They gave us an awesome car at a great price and threw in the gas in the car and satellite radio. However they didn't just give me the upgrade for free even though I'm fairly certain they had no other car ready to give us.
Cons: I had planned to pick it up at 8am Friday. I called to confirm the details of my reservation and they informed me that They do not allow pickups before 10am. I ended up paying a little more to get it the day before. I also inquired about a deal I received via email and they did not give it to me bc I didn't print it out.
Oct 11 2016
Pros: Great Service, good price
Cons: Everything was perfect
Oct 17 2016
Great Value and Service
Pros: Excellent check-in process and value for the rental vehicle. Enterprise has a good operating philosophy and principles.
Nov 1 2016
Pros: I incorrectly made our reservations online for NON airport pickup, but when we went to pick up our car at the airport, the young man was very gracious and helpful in switching our car to airport pick up and drop off. Same good price as I'd gotten online. They gave us the choice of a sedan or a small SUV, which we appreciated. We took the Ford Escape, and it was great. Very convenient pick up and drop off right at the airport. No shuttle necessary.
Nov 11 2016
Very Upset with KYAK, Not ENTERPRISE
Pros: Enterprise employees at the Indianapolis Airport were very helpful in helping me with renting a car (w/no record of a reservation handled through KYAK).
Cons: After arriving @ the Indianapolis Airport ENTERPRISE, I was really frustrated to learn that they had no record of my car rental through KYAK.
I had made a copy of my car rental (through KYAK) booking/confirmation agreement - I was amazed to learn that my KYAK car rental had been booked an ENTERPRISE office in some distant city /suburb around INDIANAPOLIS that none of us were familiar with. That is why the rate agreed upon during my KYAK reservation was at least $100 cheaper than the IND Airport price. I will not use KYAK for future reservations.
Nov 22 2016
Paid for roadside assistance and didn't get it.
Pros: The van was nice and clean. We fit comfortably and it drove nice.
Cons: We paid extra for roadside assistance and when we hit a coyote no one came and they made us drove over 200 miles to get a replacement to not have a suitable replacement. Not happy with enterprise at all.
Nov 28 2016
Overkill customer service
Pros: My trip
Cons: The customer service (especially on drop-off), was trying too hard to be professional. Therefore, she came across as patronizing and completely obnoxious. Will not rent from Enterprise again. However, I will use Kayak again as that experience was outstanding.
Nov 28 2016
Cons: The rental was booked at Carmel location. They said I must have clicked Indianapolis in lieu of Indianapolis Airport. They made the switch but I got hit with $33.00 upcharge for Airport taxes!!!
Pros: The people there were friendly and apologetic when things weren't going well.
Cons: I had to wait over 30 minutes to get my car, even though I was served immediately when I got there. One wrong push of a button by an employee, and they had to get the problem fixed by someone in another city. I was ready to start on my 5 hour trip, and the wait was irritating.