Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother
Sep 30 2016
Pros: It was a nice and clean vehicle which made the trip seem more enjoyable!
Oct 10 2016
Call and confirm and print coupons
Pros: They gave us an awesome car at a great price and threw in the gas in the car and satellite radio. However they didn't just give me the upgrade for free even though I'm fairly certain they had no other car ready to give us.
Cons: I had planned to pick it up at 8am Friday. I called to confirm the details of my reservation and they informed me that They do not allow pickups before 10am. I ended up paying a little more to get it the day before. I also inquired about a deal I received via email and they did not give it to me bc I didn't print it out.
Oct 11 2016
Pros: Great Service, good price
Cons: Everything was perfect
Oct 17 2016
Great Value and Service
Pros: Excellent check-in process and value for the rental vehicle. Enterprise has a good operating philosophy and principles.
Nov 1 2016
Pros: I incorrectly made our reservations online for NON airport pickup, but when we went to pick up our car at the airport, the young man was very gracious and helpful in switching our car to airport pick up and drop off. Same good price as I'd gotten online. They gave us the choice of a sedan or a small SUV, which we appreciated. We took the Ford Escape, and it was great. Very convenient pick up and drop off right at the airport. No shuttle necessary.
Nov 11 2016
Very Upset with KYAK, Not ENTERPRISE
Pros: Enterprise employees at the Indianapolis Airport were very helpful in helping me with renting a car (w/no record of a reservation handled through KYAK).
Cons: After arriving @ the Indianapolis Airport ENTERPRISE, I was really frustrated to learn that they had no record of my car rental through KYAK.
I had made a copy of my car rental (through KYAK) booking/confirmation agreement - I was amazed to learn that my KYAK car rental had been booked an ENTERPRISE office in some distant city /suburb around INDIANAPOLIS that none of us were familiar with. That is why the rate agreed upon during my KYAK reservation was at least $100 cheaper than the IND Airport price. I will not use KYAK for future reservations.
Nov 22 2016
Paid for roadside assistance and didn't get it.
Pros: The van was nice and clean. We fit comfortably and it drove nice.
Cons: We paid extra for roadside assistance and when we hit a coyote no one came and they made us drove over 200 miles to get a replacement to not have a suitable replacement. Not happy with enterprise at all.
Nov 28 2016
Overkill customer service
Pros: My trip
Cons: The customer service (especially on drop-off), was trying too hard to be professional. Therefore, she came across as patronizing and completely obnoxious. Will not rent from Enterprise again. However, I will use Kayak again as that experience was outstanding.
Nov 28 2016
Cons: The rental was booked at Carmel location. They said I must have clicked Indianapolis in lieu of Indianapolis Airport. They made the switch but I got hit with $33.00 upcharge for Airport taxes!!!
Cons: The rental was placed on line the night beofre. Come the next day, neither of the 2 hertz locations had any cars to rent. If I hadn't called prior to coming, I would have also wasted my time traveling to their location. Very bad service, bad experience!!!!!!!!!!!!!!!!!!!!!!!!!
Jan 6 2017
Long Wait Time for Pickup
Pros: The people there were friendly and apologetic when things weren't going well.
Cons: I had to wait over 30 minutes to get my car, even though I was served immediately when I got there. One wrong push of a button by an employee, and they had to get the problem fixed by someone in another city. I was ready to start on my 5 hour trip, and the wait was irritating.
Apr 2 2017
Pros: They had the car I needed
Cons: Hertz as Whole is NOT user friendly and NOT out to help you in ANY way.
Jun 11 2017
Cons: Cancelled car. Too far from airport and no access to airport shuttle.
Jun 18 2017
Pros: They ripped me off, once I got to the airport, they said the car lot was on the other side of Indapolis. Then they claimed the only car they had was 4 times more expensive than the original quote.
I got screwed!!!!
Jun 26 2017
Car was fine but experience with the counter rep wasn't worth it.
Pros: Car was fine and as advertised but experience with the counter rep soiled the entire experience.
Cons: Herz changed the rate that I had prepaid online once I got to the ticket counter. Nothing I could do but accept. Agent acted like I was an idiot for arguing that they should honor the rate. Will avoid Herz in the future.
Jul 12 2017
Feel I got screwed
Pros: Car was new, that was nice
Cons: Had extra charges, I wasn't expecting when I got there. I had shopped for best price and paid in advance. When I got there, I owed $46 more dollars. The guy basically said that's just the way it is. He asked me if I was dropping at different location. I said, No. I am dropping right here at airport, like the reservation says. He still charged me a $14.99 Inner City Fee. I was able to get that back after making 2 phone calls and wasting 30 minutes of my time. I told him, what good does it do me to shop best price, is you are going to surprise me with extra fees. I probably rent a car 10-12 times a year. I just go with best price. I have NEVER had this happen before. If this is Hertz way of sucking in a customer, i will no longer rent from Hertz. By the way, i was left on hold with customer service for 12 minutes. Hertz treats their paying customers terrible.
Jul 15 2017
Cons: The car wasn't filled up with gas.
Aug 18 2017
Cons: This facility needs a sign . Please see comments above also
Sep 25 2017
Cons: The pick up,location was wrong and they wouldn't allow me to cancel the reservation. I ended up paying 3 times what I was expecting. Numerous conversations with Hertz representatives resulted in no improvement the situation. very disappointed with my experience