The staff was fantastic, the car did not meet thei
Pros: I have rented several times from this location and the staff is always the best. Professional, friendly, welcoming, responsive, fast and fun. Normally Nathan is the one who helps me out and he is a rock star. He is the example of excellence in customer service and professionalism. He remembers things from your last trip, your preferences, always spot on in getting you in and out quickly and makes sure you leave with a smile.
Cons: The car was horrible. It was listed as a midsize; however, it was a compact with a back seat. Absolutely no room in the trunk and crammed in the seats. That you can live with, what was most concerning is it would hydroplane on any puddle of water. No exaggeration. I rented for nearly 2 weeks and without fail whether it be a puddle from a small shower to a heavy downpour - this car would hydroplane. Driving through the storms which contained tornadoes was the scariest driving I have ever done. Please, for safety's sake, get this car off your lot. It is dangerous.
Mar 6 2016
Pros: Great Staff
Jun 6 2016
Fishers-ORD 1 way rental
Pros: Friendly customer service, clean car, good price
Cons: No mention of $8 toll pass or that last toll booth is correct change only. No mention that office would be closed on day of return (Memorial Day).
Jul 25 2016
Fishers IN Enterprise ROCKS!!
Pros: Great service and team.
Sep 20 2016
Fantastic Fishers Service
Pros: Tj was awesome as well as the whole staff there.
Apr 11 2016
Pros: Ashley and Chelsey were personable and accommodating. Meeting my needs were their priority.
Cons: The car was not ready @ pickup, (even though my reservation was confirmed by a phone call tje day before) although it only took an additional 10 minutes to turn it around.
Sep 13 2016
Pros: The vehicle was more than adequate. Enterprise did not have he vehicle that I originally ordered so they gave me an upgrade for the same price. Great personnel. Will do business with them again.
Oct 18 2016
Lied about price of rental car. Had to pay $125 mo
Pros: Car did not use much gas.
Cons: KAYAK misrepresented the price of the car. The car I originally rented was 18 miles from the Indianapolis airport. I was extremely mad. It was very misleading. I had no choice but to pay the extra $125 in order to get a car. KAYAK LIED! They need to make it much clearer WHERE you are renting the car from.
I WILL NEVER USE KAYAK AGAIN!