Pros: The price was cheap. Easy pick up and drop off
Sep 21 2016
Cons: They let you rent with your debit visa or Mastercard, but they want to check your credit report for even a 1 day rental. Those inquires on the credit last for 2 years and lower your credit score. I rent a lot, almost once a week. I can't imagine how many inquiries I will have to the end of the year. Unbelievable.
Oct 15 2016
prepaid card not accepted
Cons: You guys denied me because i had a prepaid card . it had my name on it , ive had it for over 5 years , and most important off all it has over $2000 on it. im very disappointed because i had a family emergency
Dec 3 2016
Great car and great price
Pros: Enjoyed all!!
Feb 28 2017
Pros: Did not like anything
Cons: Rude service, unacceptable vehicle, not available at reserved time
Mar 5 2017
People were very friendly
Pros: drove great...looked nice
Cons: Car smelled like smoke and Im a non smoker
Mar 13 2017
Pros: Gods customer service
Cons: Not my favorite van but good enough
Mar 15 2017
Better than expected
Pros: The whole process went very smoothly, I was given a Nissan Rogue. This was my first time using Hertz as usually they are the most expensive.
Cons: I was going to take the additional insurance, but the rates are ridiculous.
Mar 19 2017
Fresno Airport rental
Pros: I picked up on a Thursday and there was no waiting. Dropped off on the following Saturday close to 5pm, and it was the same. Front desk service was helpful and friendly. They require a credit card for rental.
They don't apparently go out and check over the vehicle with you, but they have a slip which you can do yourself. Glad I did, cause there were some large scratches I didn't want to be blamed for...
Cons: When I was getting picked up, my ride was waiting for me in front. It only took me 5mins to check out.The airport personal told her she wasn't allowed to wait for me in the drop off zone. I would suggest if your not parking in short term parking, which costs $1 for 20mins (ouch, an expensive hassle). Your ride could just wait, or go out and circle around, to pick you up.
Mar 24 2017
fresno airport car rental
Pros: nice customer service, overall quite happy with the car. would rent again. car smelled but it was easily aires out.
Cons: i felt like the car was missing alot of amenities that its other car counter parts lack. the bluetooth failed alot and so we had to buy an aux cord for driving long distances. i felt the car didnt drive smoothly as i felt like it shook alot. needs to be checked
Cons: when we asked for a "midsize" car i expected something better than a Veloster which didn't fit my needs - I'm 6'6".
Jul 21 2016
Pros: It was comfortable for a small car.
Cons: Nothing all good
Sep 26 2016
Couldn't have been better
Pros: I got a free upgrade to a very nice car, the price was MUCH better than any other I could get, and the handling at the rental car locations was smooth as silk. All in all, a great experience.
Oct 1 2016
Pros: This rental went great. FAT (Fresno) location easy. Nissan Sentra nice to drive, handled well, looked sharp, sipped gas.
Drop off was super easy. Thanks!
Oct 30 2016
Poor customer service
Cons: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.
Pros: the car that I reserved was not available so they gave me an upgrade which was good. The car performed very well and served our needs.
Cons: The location for pickup was the airport which was not convenient and getting to right location was a hassle.
Oct 10 2016
Disappointing staff experience. Enterprise can do
Pros: The vehicle itself was very good once we got it. A Jeep Grand Cherokee was comfortable and roomy. It had low mileage and was great value.
Cons: The staff at Fresno were unapologetic for the mismanagement of their vehicle availability. I spent 15 minutes waiting inside, filling in paperwork and signing, answering questions etc. After being handed some paperwork I went outside to be handed back and forth between four different people. They explained that we would have to wait for a vehicle as everyday at this time they ran out.. Five sets of people arrived after us and drove away before. We waited another 20 minutes outside and then as we were trying to leave got asked all the same questions we had answered inside. Knowing you have the same problem each day why would you not manage your selves better and prepare for it. At least apologize up front and not have some loud lady outside constant telling you this happens everyday as though that excuses it. Being asked my insurance deductible amount while trying to start the vehicle is ridiculous when that could have been asked during the previous 35 minutes. My membership didn't seem to mean a thing.
Jan 18 2017
Pros: This was probably the best car rental experience I have ever had. I never leave comments. Car was incredibly fast, super nice (brand new Altima, all leather, etc etc), and service was fine.
Mar 8 2017
Good Experience Overpriced Vehicle
Pros: The car was clean, ran well, and the service was quick.
Cons: The cost did not match the vehicle that I received. I paid 90 dollars for one day- compact vehicle. Next time I will go with a different rental car agency.
Mar 27 2017
Exceptional customer service
Pros: Great experience with Enterprise! Easy booking.
Pros: helpful courteous agent, great price for the rental.
Sep 5 2016
Pros: The car was comfortable and gave excellent mileage.
Cons: The Avis website needs updating or modifications. The reservation information indicated NOTHING about the address NOT being in the Airport. I requested Fresno airport and got my res. When I when to the counter the man indicated I have reserved the car at an off airport site and that the amount indicated was much higher at FAT (Fresno Air Terminal). I had a good rate since the res. was made long ago.
The man did try to assist and offered a better price but STILL NOT what my res. indicated.
YOUR EMAIL REPLY IS REQUESTED!!!
Rear view mirrors were filthy with spottiing.
Jan 13 2017
Pros: Well, if you ever have to return a car to the downtown office in Long Beach, before you get there... get your gas refilled! It's a pain in the neck first to find a gas station, then if you rented from a Avis/Budget lot- check to make sure you are returning to your correct lot! We rented from a joint lot, but had to return to a specific Avis lot. Harder then you know what to find the lot. Have the company be specific especially if you are in a time crunch... yes I would always rent from Avis!
Jan 23 2017
Pros: Ease of drop off
Cons: Would have preferred to pay with a debit card for the purchase however an excessive hold would have been placed on my debit card