Cons: Apparent communications breakdown between 3rd party and dollar ( according to dollar) regarding extra charges. 3rd party said cost would be $207.06, dollar charged $229.16. No upgrades or extra services were requested.
Jan 3 2016
Dollar would rather have us take the car into haza
Pros: We encountered snow advisroy and chains required warnings. We tried to return the car early and were told it would be $1,000 more to return it early than to park at the airport and return 5 days later. Absurd!The Fresno counter tried to help us but there hands were tied. We will never rent from DOLLAR.
Apr 4 2016
Expérience with dollar employees
Pros: Car was ok but expensive for this type of car
Cons: Employees when We pick up the car was not peofessional At all!!!!
Apr 4 2016
Cons: The Rental return signs at the Fresno Yosemite Airport had us drive through the airport and out. That was confusing. The signs should state to follow the existing road away from the terminal to return the automobile to avert the confusion of so many signs.
Apr 19 2016
Pros: Great experience
Aug 24 2016
Pros: Car was clean and location was close to the counter.
Cons: Customer service was a little overworked and short handed. So not as nice and friendly as most Dollars locations.
Aug 31 2016
Pros: The car was smaller than what I thought I was getting what the price and everything was great. It was super efficient and it was a one round tank trip. The car was clean and everyone was super courteous.
Sep 12 2016
Cons: Drop off site was unclear. Email said off site, but it's actually by the airport. No direction or representative in the parking lot. Had to park the car and go inside the terminal rental counter to return the car.
Cons: when we asked for a "midsize" car i expected something better than a Veloster which didn't fit my needs - I'm 6'6".
Jul 21 2016
Pros: It was comfortable for a small car.
Cons: Nothing all good
Sep 26 2016
Couldn't have been better
Pros: I got a free upgrade to a very nice car, the price was MUCH better than any other I could get, and the handling at the rental car locations was smooth as silk. All in all, a great experience.
Oct 1 2016
Pros: This rental went great. FAT (Fresno) location easy. Nissan Sentra nice to drive, handled well, looked sharp, sipped gas.
Drop off was super easy. Thanks!
Oct 30 2016
Poor customer service
Cons: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.
Pros: the car that I reserved was not available so they gave me an upgrade which was good. The car performed very well and served our needs.
Cons: The location for pickup was the airport which was not convenient and getting to right location was a hassle.
Oct 10 2016
Disappointing staff experience. Enterprise can do
Pros: The vehicle itself was very good once we got it. A Jeep Grand Cherokee was comfortable and roomy. It had low mileage and was great value.
Cons: The staff at Fresno were unapologetic for the mismanagement of their vehicle availability. I spent 15 minutes waiting inside, filling in paperwork and signing, answering questions etc. After being handed some paperwork I went outside to be handed back and forth between four different people. They explained that we would have to wait for a vehicle as everyday at this time they ran out.. Five sets of people arrived after us and drove away before. We waited another 20 minutes outside and then as we were trying to leave got asked all the same questions we had answered inside. Knowing you have the same problem each day why would you not manage your selves better and prepare for it. At least apologize up front and not have some loud lady outside constant telling you this happens everyday as though that excuses it. Being asked my insurance deductible amount while trying to start the vehicle is ridiculous when that could have been asked during the previous 35 minutes. My membership didn't seem to mean a thing.
Jan 18 2017
Pros: This was probably the best car rental experience I have ever had. I never leave comments. Car was incredibly fast, super nice (brand new Altima, all leather, etc etc), and service was fine.
Pros: The price was cheap. Easy pick up and drop off
Sep 21 2016
Cons: They let you rent with your debit visa or Mastercard, but they want to check your credit report for even a 1 day rental. Those inquires on the credit last for 2 years and lower your credit score. I rent a lot, almost once a week. I can't imagine how many inquiries I will have to the end of the year. Unbelievable.
Oct 15 2016
prepaid card not accepted
Cons: You guys denied me because i had a prepaid card . it had my name on it , ive had it for over 5 years , and most important off all it has over $2000 on it. im very disappointed because i had a family emergency
Pros: helpful courteous agent, great price for the rental.
Sep 5 2016
Pros: The car was comfortable and gave excellent mileage.
Cons: The Avis website needs updating or modifications. The reservation information indicated NOTHING about the address NOT being in the Airport. I requested Fresno airport and got my res. When I when to the counter the man indicated I have reserved the car at an off airport site and that the amount indicated was much higher at FAT (Fresno Air Terminal). I had a good rate since the res. was made long ago.
The man did try to assist and offered a better price but STILL NOT what my res. indicated.
YOUR EMAIL REPLY IS REQUESTED!!!
Rear view mirrors were filthy with spottiing.
Jan 13 2017
Pros: Well, if you ever have to return a car to the downtown office in Long Beach, before you get there... get your gas refilled! It's a pain in the neck first to find a gas station, then if you rented from a Avis/Budget lot- check to make sure you are returning to your correct lot! We rented from a joint lot, but had to return to a specific Avis lot. Harder then you know what to find the lot. Have the company be specific especially if you are in a time crunch... yes I would always rent from Avis!