Cons: I rented the car for 11 days and was charged for a month. When I dropped the car off I was charged without my consent for an entire month. When I asked the clerk, they told me it wasn't them, and to call corporate. So I called them, and they told me they would refund it, and charge me for the time I rented it. The next day I was charged $418. I called them again, and they said it was a hold fee, which I was never told about. Hertz is a very dishonest company with several hidden fees, disorganized charging, and uneducated employees. I will never rent from Hertz again, and will make sure no one else does.
Apr 21 2017
Cons: My wife could not use my credit card to get the car. This means I cannot pay the rental for anyone else.
Apr 22 2017
Pros: The car was very nice and clean. Stafff was very helpful and polite.
Dec 5 2015
Pros: The price was cheap. Easy pick up and drop off
Sep 21 2016
Cons: They let you rent with your debit visa or Mastercard, but they want to check your credit report for even a 1 day rental. Those inquires on the credit last for 2 years and lower your credit score. I rent a lot, almost once a week. I can't imagine how many inquiries I will have to the end of the year. Unbelievable.
Oct 15 2016
prepaid card not accepted
Cons: You guys denied me because i had a prepaid card . it had my name on it , ive had it for over 5 years , and most important off all it has over $2000 on it. im very disappointed because i had a family emergency
Dec 3 2016
Great car and great price
Pros: Enjoyed all!!
Feb 28 2017
Pros: Did not like anything
Cons: Rude service, unacceptable vehicle, not available at reserved time
Cons: when we asked for a "midsize" car i expected something better than a Veloster which didn't fit my needs - I'm 6'6".
Jul 21 2016
Pros: It was comfortable for a small car.
Cons: Nothing all good
Sep 26 2016
Couldn't have been better
Pros: I got a free upgrade to a very nice car, the price was MUCH better than any other I could get, and the handling at the rental car locations was smooth as silk. All in all, a great experience.
Oct 1 2016
Pros: This rental went great. FAT (Fresno) location easy. Nissan Sentra nice to drive, handled well, looked sharp, sipped gas.
Drop off was super easy. Thanks!
Oct 30 2016
Poor customer service
Cons: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.
Pros: the car that I reserved was not available so they gave me an upgrade which was good. The car performed very well and served our needs.
Cons: The location for pickup was the airport which was not convenient and getting to right location was a hassle.
Oct 10 2016
Disappointing staff experience. Enterprise can do
Pros: The vehicle itself was very good once we got it. A Jeep Grand Cherokee was comfortable and roomy. It had low mileage and was great value.
Cons: The staff at Fresno were unapologetic for the mismanagement of their vehicle availability. I spent 15 minutes waiting inside, filling in paperwork and signing, answering questions etc. After being handed some paperwork I went outside to be handed back and forth between four different people. They explained that we would have to wait for a vehicle as everyday at this time they ran out.. Five sets of people arrived after us and drove away before. We waited another 20 minutes outside and then as we were trying to leave got asked all the same questions we had answered inside. Knowing you have the same problem each day why would you not manage your selves better and prepare for it. At least apologize up front and not have some loud lady outside constant telling you this happens everyday as though that excuses it. Being asked my insurance deductible amount while trying to start the vehicle is ridiculous when that could have been asked during the previous 35 minutes. My membership didn't seem to mean a thing.
Jan 18 2017
Pros: This was probably the best car rental experience I have ever had. I never leave comments. Car was incredibly fast, super nice (brand new Altima, all leather, etc etc), and service was fine.
Mar 8 2017
Good Experience Overpriced Vehicle
Pros: The car was clean, ran well, and the service was quick.
Cons: The cost did not match the vehicle that I received. I paid 90 dollars for one day- compact vehicle. Next time I will go with a different rental car agency.
Mar 27 2017
Exceptional customer service
Pros: Great experience with Enterprise! Easy booking.
May 5 2017
Cons: There was nothing that ensured that I was over 21 for the car rental so I flew in to the airport and couldn't get the car and they would not return my insurance down payment
May 15 2017
Pros: It was such an easy rental car experience. In and out when we checked in and super quick to return. Customer service was great. Glad we didn't get charged for not refilling the gas all the way up.
Cons: It's not just enterprise but it's frustrating that we have to pay the "young driver fee" even though we're 24yo.
May 22 2017
Cons: They need to accept debit card which has the logo of a visa and master card instead of using a credit card as an option! Debit card work the same way as a credit card, that's why it has a logo of your visa and master card on it.
Pros: helpful courteous agent, great price for the rental.
Sep 5 2016
Pros: The car was comfortable and gave excellent mileage.
Cons: The Avis website needs updating or modifications. The reservation information indicated NOTHING about the address NOT being in the Airport. I requested Fresno airport and got my res. When I when to the counter the man indicated I have reserved the car at an off airport site and that the amount indicated was much higher at FAT (Fresno Air Terminal). I had a good rate since the res. was made long ago.
The man did try to assist and offered a better price but STILL NOT what my res. indicated.
YOUR EMAIL REPLY IS REQUESTED!!!
Rear view mirrors were filthy with spottiing.
Jan 13 2017
Pros: Well, if you ever have to return a car to the downtown office in Long Beach, before you get there... get your gas refilled! It's a pain in the neck first to find a gas station, then if you rented from a Avis/Budget lot- check to make sure you are returning to your correct lot! We rented from a joint lot, but had to return to a specific Avis lot. Harder then you know what to find the lot. Have the company be specific especially if you are in a time crunch... yes I would always rent from Avis!
Jan 23 2017
Pros: Ease of drop off
Cons: Would have preferred to pay with a debit card for the purchase however an excessive hold would have been placed on my debit card
Jun 10 2017
Cons: I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!
Jun 18 2017
Fine though drop off could have been faster
Pros: That location was open until 2:00 - that I could drop off in town. Nice that she let me drop the key and not wait through the whole line.
Cons: Would have been nice to just drop keys and go vs wait in line - they had a lot of people waiting, should've had another person at desk to help.
Pros: The car was clean and had a full tank of gas
Cons: My reservation was moved to the airport b/c the branch did not have my car. My rate was to be honored per the Ventura St office and when I got to FAT they would not honor it. I had to call the other branch to have it all clarified and was late leaving town because of the hassle