Cons: Got there and the line up was out the door, vehicle we wanted was not available. Was offered other vehicle alternative, not what we wanted, cancelled order.
Nov 8 2015
Never got to get the car
Cons: That I could not get the car cause my car not link to a bank account burnished over 4000 on that card
Nov 23 2015
Plan on waiting
Cons: I waited 45 minutes to get picked up from the airport to go to the station. I called after 30 minutes and it still took an additional 15 minutes after that and it was only 1 mile away. They also initially tried to charge me more than my quote online. Car was fine but very little organization to the entire place.
Nov 29 2015
Cons: Hidden fees that I was not aware of at check-out. Ended up being way too much for only three days
Mar 10 2016
Pros: No cancellation fee.
Cons: 1) Took over an hour to pick up the car. Understaffed and it seems changing policies takes a long time to explain to every single customer.
2) Didn't get the vehicle (compact car) I reserved. Tried to give me an F-150, which leads me to...
3) Made me pay $43 extra, with discounts, to get what I reserved. Was informed that me taking that car meant someone later wasn't going to get what they reserved either. Manage your inventory more wisely. Don't end up with a boatload of giant trucks to rent visitors. Get real!
4) Interior of car was dirty and a very dirty windshield to the point it was difficult to see out of. Little care taken in this department.
4) Came to drop it off and no place to park, or even drive, in the lot. After trying to maneuver into tight spots to temporarily park, I had a staff person drive it so I wasn't the one charged with damage.
Pay the extra $10 and get a rental from the airport vendors or more reputable vendor in general. Not worth the fine print, the hassle, or the money.
Mar 23 2016
Worst experience in years.
Pros: Car was fine. Shuttle driver helpful.
Cons: Hidden charges, outrageous extra charge for wife to drive ($11 a day!). Slow, inefficient counter service, materials (including map that I had to argue for) did not show either address or return information to rental site (old address was actually blacked out.) Car delivered had 1/2 tank gas, but paperwork said full.
Apr 5 2016
Pros: The price.
Cons: There is only one person to work the phones and the line. I was told 2 times they would call me back because they had people in line when my car was broken down. Took over 2 hours to finally speak to someone. I will not be back.
Apr 5 2016
Pros: car was fine.
Cons: The business had no concern for me as the customer. Poor, fake attitudes. Stood in line for 30 minutes. Didn't disclose the deposit and insurance requirement until I was there to pick up car and pay for it. At that point, my weekend got cut short because all of my money was tied up in the deposit hold on my account. I will never rent from this company again.
Apr 12 2016
Pros: The lone employee was very professional and courteous and made sure I received a car in the class for which I had reserved.
Cons: There was a long wait at the counter during pick-up as only 1 employee was present. We were told the other employee(s) was on break.