Pros: Nice SUV with adjustable seats, connectivity and comfortable overall. Good price from Kayak/Enterprise at the last minute.
Cons: Would have preferred economy car with better gas mileage.
Dec 19 2016
Best service ever
Pros: I like the car and i loved the personal assistance! They came and picked me up and was very pleasant. When i took the car back the
costumer service was excellent!
Jul 23 2016
The car was dirty and smoke smell. and also they addedd $20.00 more than quoted to online price.
Aug 8 2016
Super helpful staff!
Pros: Friendly staff!!! Worked with us to provide the appropriate vehicle for our needs.
Cons: It was a pricey rental, albeit a busy time of year.
Sep 11 2016
Pros: The staff was very friendly and helpful. The car worked perfect for what I needed and didnot think it was over priced. I will add again the staff was great there very very nice.
Cons: I did not like that I had to take a shuttle from the airport. My big problem is when I dropped my car off I had a flight to catch, but I had to wait att he enterprise store which is 5 miles from the airport for the shuttle to return. I ended up having to wait 15 minutes.
Sep 18 2016
Ryan in Bangor was awesome...
Pros: Ryan was so good with my rental ..
Cons: Kind and courtesy was his strength.. Smart too
Oct 10 2016
10 minutes a ride and you are there !
Pros: easy access, they pick you up just minutes after you call, Its such a small airport, this was so was and saved money! Realy quick, good service!
Cons: my bill was 20.00 higher then I expected.the wind shield was dirty , but we just wiped it at the first gas station.
Oct 17 2016
Pros: The people at the Bangor location were very nice - although I have to once again say that I have never had a better experience than what we have come to expect from Lance Reardon at your Ellsworth facility ...Lance is THE man!!!
Cons: It is a very minor thing to mention, but I dislike when I get a car that has less than a full tank - it is easy to fill up before returning but I invariably overfill when I was given a car that was 3/4 or less
Pros: I saw the manager (I think his name was Andy) run to get every car so the customers didn't have to wait which really surprised and impressed me. that meant my total wait time to get the rental car was minimum. They drive me to where I needed to go without complaint and I just felt like a well taken care of customer with the staff.
Cons: Nothing. I've been to Hertz before in CA that didn't fill the tank up all the way which was annoying to try to match but I was happy and relieved that the tank was totally full when I picked the car up in Augusta.
Dec 27 2016
Logistical nightmare--part my fault, but mostly th
Pros: Positives- They answered the phone and were willing to talk to me the next day when I called to complain. They weren't willing to help me in any way, but they were willing to talk and explain the situation.
Cons: Negatives- It's a long story, but the one sentence summary is I never even got to rent my car and had to take a $100 cab to Camden. I would not recommend using Hertz.
I was scheduled to arrive just after 6 on a Cape Air flight. I indicated in the reservation that I'd be there at 6, because I've never before encountered a situation where it was crucially important to be right on the nose in that department. However, I also didn't include my flight info in the reservation. That part is my fault and apparently if I had done that, this could have been avoided. Still, I'm pissed about how everything transpired.
The flight was late and landed at 7. I get off the plane and immediately see that the Hertz desk is closed. I check online and see that they close at 6. That's a problem. I check with the Cape Air desk--they say that a different Cape Air employee probably has the keys. When there's an after-hours pickup, that's how it's handled. Great. I check with that person--nope, sorry, no keys were left with her today. Oof. I try calling Hertz's national 1-800 number to get help. That's 10 minutes I'd rather have spent doing anything else. Totally worthless. I leave an angry note on the Hertz desk asking them to call me the next day and get a cab. (As an aside, Cape Air helped me get that cab, and they were really helpful about it. I really appreciated that.)
It cost $100 to get to my destination, Camden, plus I no longer had a car to use to get around Camden during my stay. I didn't get a call from Hertz in the morning, of course, so I waited until the afternoon and called them. They did acknowledge they saw the note and apologized for not calling back. They said that because I didn't include my flight info (my fault, I acknowledge) in the reservation and had scheduled it for a time when they were open, they didn't leave the keys with the Cape Air people because they "thought it was an in-town reservation."
First of all, how many reservations from non-Cape Air passengers do they get? I doubt it's very many. More importantly though, I had said I'd be there at 6 in the reservation, and they close at 6. They said if I had indicated I'd be there at 7, the reservation would have told me they'd be closed and would have required me to input flight info. That makes sense, but why doesn't the reservation require that if you say you'll be there literally at the minute they close? That's more of a
Hertz corporate complaint than a complaint about this location, but still. What a dumb system. The reservation didn't even have the location's hours on it.
How hard would it have been for them to print a contract and leave the keys with Cape Air, assuming I'd be on that late flight? Probably not very hard, and if I had no-showed (which could happen whether I'm an in-town rental or I'm on Cape Air and missed my flight), I'm sure they could have just canceled the contract. Instead they did nothing, and I was left holding the bag.
Jan 3 2017
No washer fluid
Cons: When we picked the car up, it had no washer fluid in it at all. The weather was snowy and there was dirt from the roads, making the car dangerous to operate until we were able to find a gas station to fill it up on our own (it took the entire gallon of washer fluid; tank was bone dry when we got the car).
Jun 28 2017
Pros: I liked everything...ease of pick-up and return, courtesy of agents, and the car itself, which was perfect.