Starke Car Rentals

Cons: was not clear how to do drop-off before office opened

Cons: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.

Cons: The car was not available.

Cons: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.

Cons: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.

Cons: They didnt have a car available for this booking

Cons: The car was not completed clean. Especificly the door mirrols, the front and rear glass.

Cons: I had to go back in to the counter to report damage on the car. That should have already been noted on my reservation form before I rented the car...Or someone should walk us out and go over the car when we rent it.

Cons: The usb port didn't charge or allow my phone to connect to the stereo.

Cons: No car available when I got there.

Cons: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.