8.0
The customer service was excellent.Reviewed Jul 20 2023
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4.0
If they gave me the car I paid for would have been happy but they didn’t and they are rude at the office in the airportReviewed May 2 2022
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4.0
I am familiar with Israelis and the lack of good customer service but I was very disappointed when we dropped off the car at how bad the customer service was in general. The car was fine. It came filthy on the outside which I didn’t care about but when the brushed away some dirt they tried to tell me I had an accident. It is disappointing that the people at the desk couldn’t lift their eyes from the computer screens to talk to a customer like a person.Reviewed Nov 1 2021
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4.8
Pros:Drop off was great; Shuttle to airport from drop off was quick.Cons:Not trying so hard to up sell me on Insurance. Also, when I came back to the counter to upgrade the car, the staff made it very uncomfortable. In fact, the Salesperson quoted me $20 per/day which I accepted, only to have his Manager say $30 per/day is the lowest he can do...Car was great but getting the initial paperwork completed was an poor experience.Reviewed Jan 4 2020
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2.0
Pros:NoCons:HonestyReviewed Oct 4 2019
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2.0
Pros:The price that was charged was different from the price that I was quoted. Tried to resolve dispute over the phone - unsuccessfully. In spite of multiple phone call to AVIS Israel issue has not been resolved during 30 days of stay. At checkout, supervisor promised to take care of it. Still waiting..Cons:Provide honest and transparent quote online including ALL costs and show the options, especially for insurance, will make the booking process easier and save aggravation later on. Show all the taxes and mandatory costs. Sugar coating the price online … then sticker shock at the counter doesn't workReviewed May 4 2019
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10.0
Pros:yes, people did their job well. No issues.Cons:no, was just what I expected.Reviewed Jan 29 2019
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7.6
Nice cars just NO clean insideCons:NO clean insideReviewed Jan 6 2019
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2.0
Cons:Customer service Old car Car return different location biggest problem next time I’m going to hertzReviewed Oct 15 2018
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9.2
Cons:Airport drop off fee nearly doubled the cost of a one day rental.Reviewed Apr 9 2018
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6.0
Cons:NaReviewed Apr 9 2018
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8.4
Understanding of our SituationPros:On arrival at Avis, Ben Guiron Airport, they were kind enough to provide us with a car for 5 days booking. Especially excellent when returning the car and the shuttle service. Our lovely staff.Reviewed Mar 28 2018
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