6.0 GoodOct 19 2021
Watch when you are renting from second and third hand sites. I put in Tampa Airport but some how they offered prices for off airport rental of the same company, in this case Enterprise. When I got to the Enterprise airport they had my reservation in the system but it was for a location 20 min. away. So unless I wanted to get an Uber or Cab I had to pay $170. extra to rent from the airport. So beware before you book it, that you are still under the airport address for pick up.
6.0 GoodApr 23 2021
The staff was difficult at the airport, we had to pickup are car at a different location(On Nebraska) and to get a Uber to that location. Once we got there.....The young lady was very helpful. Was concerned on drop off because we originally was to have a car from the airport but the young lady state we could drop off the car at 3909 hillsborough ave. Which was ok but we still were inconvenienced on a expense of getting a Uber.Making sure that you have enough vehicles to rent to customers. All three locations next to enterprises did not have cars to rent to customers. Customers were pissed off and being turned away without any assistances.
2.0 MediocreApr 20 2021
Enterprise accepted my reservation for a Sunday return to a location that is not open on Sundays. I walked to the Dropbox to find that “due to security issues” they do not accept drop offs after hours and if you drop the keys, you are liable for anything that happens to the vehicle. My flight out was before they opened on Monday. I spent 90 minutes on the phone trying to find someone who could tell me what to do and ultimately, no one had an answer for me. National chain submitted a ticket with the branch I was using in HOPES that they wouldn’t charge me if I returned the car to the airport the next day. Apparently the national brand has no way of contacting branch managers in instances like this and they also don’t have authority to waive fees on behalf of stores using their name. The entire experience was extremely inconvenient. Luckily I didn’t miss a flight because of it but as a young female renting a car alone, I did NOT appreciate sitting in a car in a bad part of town (bad enough for them to blame no drop offs on security issues) for 90 minutes. It has been 2 days since Sunday and I still have not received a call regarding my experience, though I’ve left multiple messages. I’ve had great experiences with Enterprise in the past but the lack of competence I experienced from the team this past weekend will cause me to take my business elsewhere going forward. I know mistakes happen but a large chain should have a much better internal communication system and plan for things like this. Very disappointing.
2.0 MediocreApr 19 2021
It was ugly and stressful experience. Everything could and should be better.Everything
4.0 OkayApr 12 2021
With some hesitation my issue was resolved.My rental car smelled of marijuana and after waiting for an hour I asked for a discount instead of waiting even longer for them to get another car in. After leaving and having the car closed up for an hour, the smell was unbearable. I was not comfortable driving my children around in that vehicle. After several phone calls, they were able to replace my vehicle. I was very disappointed that I lost almost a day of my vacation.
10.0 ExcellentApr 7 2021
Yes, The staff was helpful under difficult circumstances with high rental capacityI had to wait about 1 hour for a car due to spring break.
4.0 OkayApr 3 2021
The car could have been cleaned better. Picked it up Friday afternoon and it smelt so bad of pot that the windows had to be down driving it and had to buy air fresheners an let the car sit for few days before we could drive it. Tried to get it traded out but had no replacements so we were told there was nothing that could be done.
2.0 MediocreMar 30 2021
Staff were friendly and politeI rented a full size and they cave me a economy. The car felt unsafe as it would shake while driving on the highway. They gave a car with half full gas tank instead of full tank trying to get gas money out of the customer. There is no way to return right at half full point. I returned with 3/4 full and spent money out of my own pocket.
4.0 OkayMar 23 2021
A shuttle to and from the airport
2.0 MediocreMar 23 2021
I had a rental a car reservation for my business trip. The night before my flight. Enterprise called and cancelled my car. Thwy explained they had more reservations than they had cars. It was extremely hard to find another since i found out it was spring break for others. Thank God Fox rentals pulled thru for me. Unless something changes, I've rented my last Enterprise car. I've even purchased Enterprise used cars for my salespersons.