Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
Sep 13 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
Sep 20 2016
Pros: Good car
Cons: Inside of windshield and front windows not cleaned
Sep 27 2016
Great, friendly, helpful service!
Pros: This was speedy. The people at the desk are very friendly and helpful. My car was easy to get to and ready for me when I got out there. A young man named Sean was especially knowledgeable and helpful.