Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid....
Hundreds less the everyone else...
Cons: Nothing not to like
Sep 2 2016
Bad attitude from Counter Rep's
Pros: Car was nice
Cons: Attitude at counter was borderline rude!! Not at all helpfull.. comming and going.. Last time i use hertz in Albany NY!
May 12 2016
Pros: All paperwork was ready when I arrived. In and out in about 15 minutes. My time is precious and this was a great experience.
Apr 23 2016
Wreaked of Smoke
Pros: Were it not for the smoke smell, the car was fine. Fun little car to buzz around town in.
Cons: The car wreaked of smoke. I had to drive with windows opened, hit it with large amounts of Febreeze and leave windows opened during night to be able to tolerate the stench. I reported it when picked it up, but thought it would "air out" quickly. When I returned it. I was told "there isn't much we can do about it, people aren't supposed to smoke". Next time, I will absolutely refuse any car smelling of smoke.
Jul 31 2016
Convenient pickup and dropoff
Pros: Pickup/dropoff very convenient--very flexible in terms of pickup time and dropoff was quick because there was a keydrop.
Cons: The price was a bit high
Aug 1 2016
Beware Pick Up and Drop Off Times
Pros: Staff was great.
Car was fine.
Cons: Reservation was for Saturday 1p pick up and Sunday noon drop off.
There was no warning at time of booking online that I could not return the car on Sunday to this location. So I had to pay an extra fee to return the car elsewhere.
It's not a huge deal, but it's annoying. Mostly because I would have made my reservation elsewhere, and saved a few bucks.
Aug 12 2016
Felt pressured for upgrade
Pros: The vehicle was clean and drove well.
Cons: I felt pressured to upgrade the vehicle by the clerk. He stated they were short on the type of car I had chosen and prepaid for. He kept trying to up-sell me to the point where I caved because I was running late.
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
Sep 13 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
Sep 20 2016
Pros: Good car
Cons: Inside of windshield and front windows not cleaned
Sep 27 2016
Great, friendly, helpful service!
Pros: This was speedy. The people at the desk are very friendly and helpful. My car was easy to get to and ready for me when I got out there. A young man named Sean was especially knowledgeable and helpful.