Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
Nov 21 2016
Retribution From Alamo!!!
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200.
I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call.
Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
Sep 13 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
Sep 20 2016
Pros: Good car
Cons: Inside of windshield and front windows not cleaned
Sep 27 2016
Great, friendly, helpful service!
Pros: This was speedy. The people at the desk are very friendly and helpful. My car was easy to get to and ready for me when I got out there. A young man named Sean was especially knowledgeable and helpful.
Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid....
Hundreds less the everyone else...
Cons: Nothing not to like
Oct 14 2016
Good customer service
Pros: Car was ready. No line at the counter. Handled the paperwork quickly and had me on my way.
Oct 22 2016
Easy pick up and drop off
Pros: Great car comfortable
Cons: Charged if a spouse wanted to drive the vehicle
Oct 23 2016
Watch out for insurance scam via Kayak
Pros: Car was fine
Cons: Watch out ordering the insurance coverage. Ordered insurance because we were traveling in a large Urban area. Arrived to get car and they insisted that no insurance was ordered. So added it.
Come to find out the insurance via Kayak is via a 3rd party, so they sell you the insurance again at the counter. So I got double charged for the insurance. WATCH OUT FOR THIS!!
Oct 29 2016
Exactly what it should have been
Pros: Rental and return were easy and seamless. Car was exactly what was rented and price was good.
Sep 2 2016
Bad attitude from Counter Rep's
Pros: Car was nice
Cons: Attitude at counter was borderline rude!! Not at all helpfull.. comming and going.. Last time i use hertz in Albany NY!