Pros: Great little car a bit crowded with all our stuff but trunk was unexpectedly large. The best news is that during our 1400 mile trip we averaged 37.2 MPG
Apr 3 2017
Very Unhappy Customer
Cons: I did not get the car because of no fault of my own, but I was still charged for the rental. I even called the number provided to me for customer service to get a refund. I am very unhappy with the entire experience.
Apr 14 2017
Pros: Exceptional price for overall rental periods, despite issues, it supported myvrewuirements.
Cons: Crumbs from previous use not vacuumed up and owners manuals slid around in glove compartment making noise
Apr 23 2017
Pros: The people at the pickup location waited for me when my flight was late.
May 1 2017
Pros: Staff was friendly and curious
Jun 1 2017
Pros: Agents at computer ter helpful and nice
Cons: Have to walk outside a fair distance towing big suitcase to get to car--but that's a problem related to this airport, not to Hertz.
Jun 13 2017
Pros: Van was easy to pick up. Drove fairly well through mountains. Seats were comfortable on 6 hour drive. Passengers had plenty of room.
Cons: On some steep hills, van took a bit of time to gear up.
Jun 15 2017
Pros: My flight was delayed and upon arrival the rental office was closed. Tried to call, but no number was available. If you could please provide a refund it would be greatly appreciated. I was unable to call and cancel because they rerouted me up to Chicago and put me on a standby flight. I was unable to call and cancel from up in the air! Had notified my sister of my late arrival. She spoke to the man at the rental office, told him I wouldn't arrive until approximately 11 PM and he responded to her that it should not be a problem...then the office was closed.
Cons: The price, had the rental office not been closed!
Pros: The price was what I was offered, it is the add on fees that jacked it up. Well have to say it was just right for what I needed. The pickup/dropoff was a little walk to get to, but it was an airport.