Cons: They debated about which suv to give us and then the one they gave us had not been cleaned on the inside from the looks of things
Jan 5 2017
Good rental experience, hate the taxes & fees.
Pros: Although difficult to find, the Enterprise Rental facility in Wake Forest, NC was well managed, with a quick transaction to get into the vehicle. They had communicated with me the day before about the vehicle type which was very important. Vehicle was very clean.
Cons: I don't rent cars very often, and I didnt expect all the taxes and fees for a total cost of over $100 then the reservation cost for 13 day rental. I believe enterprise elected to use the collection of the 8% highway use tax from the rentor instead of including it with the vehicle rental. This was an unexpected additional $57, and is the reason I gave it a 3 star rating for value. Just pay the 3% and include that In the rental cost and help out the highway trust fund.
Jan 9 2017
Pros: Great service from the staff member that checked us in and out, very friendly and accommodating. Van was great, very roomy, comfortable and clean. Fast service as we got in and out very quickly with little paperwork.