Pros: Excellent vehicle - made travel more comfortable. The customer service was outstanding.
Cons: What I did not like was that I had a friend rent a similar vehicle for the same period of time and he paid about half of what I did.
Aug 28 2016
Cons: I rent from Enterprise all over the US and have never had an issue. The cars are always clean, well taken care of, and run smoothly. The staff is always very accommodating.
Unfortunately at Steubenville's location I didn't have a normal Enterprise experience. The car's "maintenance required" light was on. I went back in and told them before departing the lot. I was told it's fine and to ignore it. The car did run fine but the light was nerve wracking. The car smelled like smoke and rotten milk, there were stains on the seats, and crumbs in the car. When I asked about another car, I was told there weren't any.
I'll continue to rent from Enterprise, but likely not from Steubenville.
Pros: The Rav4 was excellent easy pick up and drop off. Clean and great ride, and they threw in free sat radio. Kia soul lacked power and front driver seat is not comfortable. Get your own insurance and gas and Hertz is fine. Plus recommend AAA discount.