|""Friendly staff, excellent customer service.""||(in 124 reviews)|
|""Modern, Clean and spacious room""||(in 92 reviews)|
|""Great staff, great room, great location.""||(in 141 reviews)|
|"Our room had electrical problems."||(in 2 reviews)|
|"The parking was too expensive"||(in 40 reviews)|
|"exterior of room windows were filthy"||(in 59 reviews)|
|great location||in 357 reviews|
|room was clean||in 257 reviews|
|friendly staff||in 250 reviews|
|hotel is very good||in 135 reviews|
|parking is very expensive||in 95 reviews|
|front desk||in 54 reviews|
|great price||in 37 reviews|
|river walk||in 33 reviews|
|free wifi||in 32 reviews|
|house of blues||in 27 reviews|
|king size||in 22 reviews|
|comfortable bed||in 15 reviews|
|downtown chicago||in 13 reviews|
|within walking distance||in 10 reviews|
|yolk||in 10 reviews|
|electrical problems||in 7 reviews|
|shampoo conditioner||in 3 reviews|
I liked the bell service downstairs and the local area. Felt safe and the touch key cards were cool.
For paying the price I did, including WiFi in the stay would seem like a no brainer. $300+ a night? Our mini fridge wasn’t stocked and someone else’s cream cheese was still in it. For being a 4-star hotel I just expected more from the actual hotel. The area and the restaurant/ bar attached was great and they were very accommodating to making sure people were comfortable on the hot day.
Front desk rep Rory was great! He was very friendly and welcoming. He gave us a room upgrade and showed us some locations on a city map to help us get our bearings of the city. The bellman was great as well by pointing us to a great jazz bar and a great breakfast place. He was right. They were both a great experience.
Comfortable hotel in the heart of it all
Great location. Walking distance to everything. The staff was very helpful.
Parking is very expensive.
Location is good. Lot of walkable options around the hotel.
Seemed like the operations of the room maintenance needs some work.. from TV to furnace, to hot water. Finishing that don’t match to namer a few. Food options are limited, with nothing after 11.
Room service was very quick and staff is very pleasant and helpful.
The location is good.
The hotel feels dated. The fitness center is really tiny and, of course, lacking. The bathroom is unnecessarily huge yet the amenities are few.
I was here Sunday through Friday. My sink broke on Tuesday and was never repaired. They changed the towels and made the bed, but didn't clean the room. I shutter to think what the sticky substance on the bedside table was. I didn't eat any gummy candies, but kept finding bits of said candies in the room. Clearly, it hasn't been cleaned in awhile.
Paying for internet
So ridiculous paying 19$ for wifi
Nice location and it has is perks, but.....
I really liked the location of this hotel. Even though I booked it for a friend, I was next door at the Westin. One thing I REALLY loved was the fact that you need a key to use the elevators to go onto the floors. That was a perk.
BUT. My room wasn't 100% cleaned. When I went to check in, I went up to the room and looked it over. There was leftover food in the mini fridge, there was a few bottles of alcoholic drinks missing that Im hoping Im not going to be charged for, even thought house keeping came up and told me I wouldn't be charged. NOT only that, there were condoms(unused) and a bottle of lube left in the room. My only issues...
Love this hotel!
Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door.
Finishes could use a makeover, I have stayed there for years and it could use an update. Would rather see a walk in shower instead of cheaper looking old tubs (however OUTSTANDING water pressure). Breakfast is a little pricey too.
Good but not great
Beautufully located in downtown Chicago, we enjoyed close proxumity to restaurants and attractions. The room had most everything one would expect, except a mini-fridge. We did not get to dine in the hotel but the bar and restaurant both looked great. Our 8th floor room had a brief view of the river but was obstructed by the parking garage. Parking is $71. We chose to park 4 blocks away ($20 overnight).
Nice , good location.
Hotel Chicago Downtown, Autograph Collection is a 4-star hotel located strategically within a short drive, walk, or cab ride to Millennium Park, Willis Tower, Navy Pier and other known attractions and museums. Perfect for business, shopping, convention stay, or for vacation, this Hotel offers 354 air-conditioned rooms. Each room has LCD televisions and a full stocked minibar.
Guests at the Hotel Chicago Downtown, Autograph Collection will enjoy pillow top beds complete with Egyptian Cotton sheets. Spacious private bathrooms with bathtubs and showers also have complimentary hairdryers and toiletries. Each room is smoke free hotel with room service available during limited hours.
After a busy day, nightlife for dinner and fun is within walking distance. There is also a restaurant located in the Hotel. A fitness center is available for all guests, as well as wireless Internet access. Features also include a business center and a town car/limo service for a fee if guests need transportation.
In mornings, the Hotel restaurant offers a full breakfast from 6:30 AM to 10 AM for a normal charge. The lobby has 24-hour desk service and there is an onsite ATM. Luggage storage is also available for guests if needed before check in or after check out.
Concierge service is located in the lobby to help guests with questions about the city, amenities of the Hotel, attractions, plays, museums and other special events. Guests of the Hotel Chicago Downtown, Autograph Collection remark about how helpful staff and management are at this Hotel to make the stay above and beyond prior expectations.
based on 703 reviews
Policies vary by room type and provider.
Guests with existing Hotel Chicago Downtown, Autograph Collection reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at Hotel Chicago Downtown, Autograph Collection for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Hotel Chicago Downtown, Autograph Collection is located at 333 North Dearborn Street, (Driveway entrance on 350 N. State Street) in Near North Side, 0.9 miles from the center of Chicago. Chicago Theater is the closest landmark to Hotel Chicago Downtown, Autograph Collection.
Check-in time is 4:00 PM and check-out time is 12:00 PM at Hotel Chicago Downtown, Autograph Collection.
No, Hotel Chicago Downtown, Autograph Collection does not offer free Wi-Fi.
No, Hotel Chicago Downtown, Autograph Collection does not offer free parking.
No, Hotel Chicago Downtown, Autograph Collection does not offer free airport shuttle service.
Hotel Chicago Downtown, Autograph Collection is 9.2 miles from Chicago Midway.
No, pets are not allowed at Hotel Chicago Downtown, Autograph Collection.
No, Hotel Chicago Downtown, Autograph Collection does not have a pool onsite.
Hotel Chicago Downtown, Autograph Collection has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.