Cleveland Hotels

This was one of the most beautiful and clean hotels I have ever stayed at! I arrived late at night and the receptionist was very welcoming.

Easy on off Hwy

Breakfast on the weekend does not start until layer than normal.

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Everything

Comfortable beds and great breakfast choices.

No

Is was clean

Staff was unbelievably bizarre and embarrassed me over ONE hand towel. Which he found after asking me to help search for it. Humiliating !

This was bizarre from the moment I entered the building. I had prepaid for the reservation. At Check in he had me SIGN a physical BLANK Visa receipt for amenities and damage coverage. No. That's like signing a blank check. He refused to check me in if I didn't sign it. That's not even LEGAL if I'm not mistaken. The room was already paid for with no refund. I reluctantly signed it with the agreement that I get it back voided after my stay. Unbelievable ! ! Then, the air conditioners are set to a minimum of 78 degrees in order for him to save money. REALLY! You don't make your guest sweat at night so you can save money. You won't be making money when this gets out. Finally, when I checked out and asked for my blank VISA receipt he called me back to the room where he said, 'Mr. Stone, can you please come here and may I have a word with you? It seems we cannot locate ONE of your hand towels.' SERIOUSLY ! ! ! Not only are you going to impede my check out but publicly humiliate me OVER A SINGLE RAG YOU DID NOT FIND!? So I actually went into the room and helped him look for the SINGLE HAND TOWEL. He picked up the blanket and it fell out and he said, ' Oh, here it is!' UNBELIEVABLE ! ! ! ! ! ! My girlfriend who was waiting in the car REFUSED to even believe me that this actually happened ! ! ! I can't believe it myself ! ! NEVER UNTIL THIS PROPERTY IS COMPLETELY TORN DOWN AND RE-ESTABLISHED STAY AT THIS FACILITY ! ! ! ! NEVER NEVER NEVER ! EVER !

the hotel itself was mediocre at best. The clerk who checked us in was great, friendly and helpful. The lady the next day was pushy and rude though. We'd stay there again if we knew he'd be there and she wouldn't be.

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This guest did not leave comments about this hotel.

The customer service was outstanding 😊

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