They moved and had no transportation to new locati
Pros: The car was as expected
Cons: Very poor communicating, did not inform customers about moving about 10 miles away
Jul 17 2016
Cons: Returning my car in Dallas to DFW Airport and was caught in funeral procession for one of the DFW Police Officers, no worries I waited and paid my respects. I was an hour late to drop off my car, they charged 58.00 an hour plus another 23.00 insurance fee, so 81 dollars for being 1 hour late ridiculous. The worst part is the guy scanned my car in said have a good day everything was good, then as I am going to my flight I review the receipt and noticed the extra charge. At least they could of said something. I will never rent from them again.
Jul 19 2016
Pros: rep was a nice person
Cons: Drop-off location had closed and moved to the airport and was NOT indicated on their website
Mar 8 2017
Pros: The person working the office (Rosie) was very pleasant and helpful.
Cons: Zero signage at the road, parking lot, or building.
I called from outside to confirm the location and had to take an unmarked elevator to the second floor. The door in the lobby had a note "Do NOT knock - call________ for Hertz assistance"
Very strange, awkward, and tenuous.
Only one person working the office so when she went down to help the other patron, I was left alone in the office until her return. (Again an awkward experience.)
To top it all off, the car was covered in mud.
Apr 7 2017
Pros: The agent, Rosie Ball, was very gracious and professional.
Cons: The car had over 40,000 miles on it and the tread on the tires was very low. I had to drive thru heavy weather so it was very scary. The key fob would not open the trunk.