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cleanliness, safety, comfort and yummy nut cookie no
Location It was fine
Comfortable bed and very clean rooms
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Staff was friendly, rooms were nice Couldn't use the remote to TV.
VERY CLEAN. VERY HARD TO FIND BY GPS.LADY AT FRONT DESK HAD A TERRIBLE ATTITUDE AND NOT AT ALL HELPFUL. YOUR SNACK MACHINE WOULD NOT TAKE MONEY.i ASKED HER IF I COULD BUY SOMETHING FROM WHAT WOULD NORMALLY BE ON BREAKFAST BAR AND SHE SAID 'NO'.
location The telephone did not work so I could not get a wake up call.
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The Hotel was very updated and clean. I did not have one single issue. One of the staff members at the front desk and the lady working the breakfast bar seemed very annoyed each time I asked a question. I felt as if I was bothering them.
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This is absolutely a fabulous hotel. The only problem is there is no signs to show location of hotel. There were no signs at the exit or on the street we had to turn on to get to the hotel. We had to stop at a convenience store fore directions after looking for 15 to 20 minutes.
Nice facilities and on site dining. Walls are wafer thin. I could hear the tv, conversations and shower head in the adjacent rooms and all the conversations. I couldn't get any sleep until they all went to sleep around 3 am
It was clean and quiet. The staff was very helpful with any questions and always greeted you. The hotel is in a great location to access I85 and many restaurants and stores. The room was a nice size (king size room). On two different occasions my room was not cleaned by 4 pm. I informed the front desk and it was addressed. Also, I stayed a week and I think that my bed sheets were changed very other day.
It was a perfect getaway for my husband and I. The staff were very professional and polite, the security was amazing( anyone without a key cannot get to guests rooms on the elevators or the fitness center), the overall atmosphere was absolutely stunning. Beautiful hotel and very much worth the price. There wasn't anything I didn't like.
The rooms were very clean and well kept. Loved the checkout at 2p option for no additional cost. Staff was friendly. Rooms were modern and up to date and the shower was amazing. Definitely would stay there again. Nothing I didn't like at this hotel.
My first time here was wonderful!! We came for theThanksgiving buffet and stayed over night...on the expensive side but definitely worth it!!!
The beds were so comfortable and the rooms were so cute! They brought us a mini frige and microwave upon request. The security was awesome. The hot tub was nice. I will definitely keep coming back to this hotel. The only thing I didn't like were all the little kids who were at the pool/hot tub until closing at 11pm. But nothing that made me want to leave.
The views of fireworks, location. When I first arrived, at the check in the customer service was poor. The staff family was also at the counter using profanities to the staff member helping me. It was very disruptive I had to ask them to repeat my instructions repeatedly. There was no fridge which was disappointing. My room was not cleaned daily, I had to call and ask. The last night the heater in another room on our floor made the entire floor smell like something was burning. I was ensures there was no fire but the children woke up because of the smell and were concerned which ended in a sleepless night. We stayed here because we just moved to Georgia and have no furniture in our house (waiting for moving truck). Needless to say we did not enjoy our stay.
The hotel was very reasonably priced and nice, convenient location next to 85 for holiday weekend. Room was very spacious and nice accommodations. Hotel staff was friendly and breakfast was not half bad! Room could have been spruced up a little more in terms of cleanliness and the bed was not comfortable... Needed a new mattress
The facility, staff, accommodations The $15 surcharge or finance charge that is charged to a credit or debit card on location at time of check in after payment online was not specified in the reservations. Disappointed, and I was told it was released/refunded at check out but have yet to receive it.
Hyatt hotels have never let me down and this was no exception. The room was clean and the staff were definitely pleasant. My son was super excited to be staying in a hotel and Graham offered to put us in the top floor. It most certainly made my son's day and since I had a migraine that night, I was able to watch the fireworks from my room. The only con was the lack of free children's programming on TV. No Disney Channel or Nick Jr which was disappointing but it's how the hotels get your money by having everything On Demand now.
the room as very good The lobby was a mess. Under construction. The TV did not work when we first arrived and had to be set up for about 30 minutes.
Good Customer service, friendly staff clean and secure place.
The room was spacious, clean and comfortable. Their breakfast is wonderful. The staff was super awesome! They helped me scrape the ice off of my car, which was amazing because I had my 3 month old daughter with me and it was freezing!
Room size. It was under construction.
Clean room, nice decor. Loved the shuttle bus, bar, and breakfast:) I wish there was a hot tub
Staff was extremely helpful and courteous. Check in and check out was hassle free and smooth. The breakfast in the morning offered a nice variety and the breakfast bar was well stocked and clean. The location is near many shops and restaurants and easy access to the freeway. The only downside is that the doors are thin and it was possible to hear every noise coming from the hallway. Overall, a very good stay and would book there again.
Location was good. Everything else was poor customer service. I arrived at 10 p.m. And was told they were overbooked. they sent me to a different hotel with a lower star rating which I didn't even think was possible. They still charged me the original full rate. the hotel they sent me to was completely under renovation. it was horrible trip overall I will never go to this hotel again.
Majority of the staff was nice Some of the staff was a little argumentative during our stay with some of our friends
Need to introduce free continental breakfast. Rooms are fine & clean. Location is good.
Staff was very friendly and welcoming. Rooms were large, clean and well-maintained. HVAC unit was VERY loud in my room; had to shut it off to sleep. Lack of a free breakfast was disappointing, and having a lounge that closed at 8pm made it of no value to me.
Quiet atmosphere. Clean and reasonably modern. Decent value for money. Free Wi-Fi with no login hassle required. Flat screen TV. Nice finishes in the rooms, such as granite countertops on the bathroom sink. Front desk man was friendly and helpful. Bedding was clean, and no filthy comforter either. Room had both a microwave and a mini fridge. Desk with office chair included. Forgot to give me coffee cups and water cups. TV was neutered so that you couldn't use an HDMI device to watch your own media; it only had old school style cable programming without DVR like features. Fan in the bathroom only recirculates the air through a worthless filter and doesn't remove the humidity. No central air, just a standalone unit without digital temperature controls, and windows cannot be opened either. Alarm clock was broken.
Room was comfortable The room was a bit on the small side. We had no hot water Sunday morning!
Location just off the highway. Stained bedsheets and blankets still littered with hair... Obviously meant they weren't changed. A ball of hair flew out of the hair dryer the moment I turned it on. Bathroom seemed moldy and still had trash from the previous guest. Towels had brown spots too but at this point decided not to bother the management - I had enough to worry about. To their credit though housekeeping got new sheets and blankets right away. Would not stay at another Wyndham. I'm done.
The hotel is close to the highway. This hotel was by far the worst medium priced hotel I've ever stayed at. Someone from their corporate offices needs to see this crappy place. The elevators are filthy. They want to charge for their pathetic breakfast. The wallpaper is literally coming off the walls. Not to mention the hallways reek of moose ass.
Yes room was very nice Nice
My stay was for three nights and although I requested a two beds, I had to request this after I was checked in. The representative was not friendly and the bathroom had mold and bathroom had broken toilet. I would not recommend a stay at this property.
Cant get any better for an over night or long weekend Only downfall Ive found is the local traffic. Can be hard to enter and leave.
The staff was very nice. The food was terriblel..cold and precooked, the carpets in the room were filthy. Myself or my children did not walk in the room without shoes on.
The hotel was clean and the day staff was great. The night staff had me waiting a really long time just to buy some water and advil.
The staff was friendly and helpful. The weird smell in our room.
Nothing. Upon exiting the elevator there was a plunger in plastic bag left outside a room and a large pile of dirty linens next to our door. In our 1st room: The room was a sauna due to the heat being set on high when it was 85 degrees outside. Bed appeared to have been slept in. I went to the front to request another room. One of the front desk personnel felt it necessary to check first room but did not apologize for condition. She made excuses for housekeeping staff. 2nd room: The cap of the Embassy Suite courtesy pen left in room was chewed to shreds. I did not notice it until I scratched myself by accident. May not sound like a big deal until you think about the amount of germs that may have been present on that cap. The pillows were hard and too thick to use. There was a puddle of urine behind the commode.. Overall the experience less than desirable and will not return. This is why we usually choose Marriott.
Room space. Room not available. Changed from king to double. No trashbags in any of trashcans. The continental breakfast line was confusing.
Everything The rooms
Quiet, clean, and quaint Sink and bathtub had slow drains
The room was clean and nice. Nothing
The consistency of the brand is top notch. The amenities in the room are beginning to show their age.
Great facilities Chose the option for free breakfast and it was not included.
I love Marriott beds! The room was large and we had another adult traveling with us who used the sofa bed. There was still lots of space with three adults staying in the room. The lobby was nice and spacious and my husband met and watched football with some other football fans on the large tv. I wish I would have had time to use the pool. The area was very nice.
Room was not cleaned well, i see some bugs, spiders in the room. The customer service is bad. There is no free breakfast.
Very clean and nice rooms. Exceeded all expectations for the price point. Will be staying here again
The staff was phenomenal!! They were awesome and accommodating.
Great place to stay with very helpful staff. They attended their customer and cared for the customer and I truly loved that. Small gym and wish they had a place for kids to play.
The hotel was close to everything, with walking distance options to food and shopping. A very affordable option on a budget. It's always nice to have the option of a complimentary breakfast. We enjoyed our time at the pool, and appreciated the free wifi. The sheets didn't fit the bed, and kept slipping off. They did change them for us the next day. The bathrooms are tiny. Our sofa was caving in, and the tv situation was a bit frustrating. Not many channels, and poor signal strength. There was a strange smell in our hallway, and a musty smell on the side of the room where the air conditioner was. Not my best hotel experience, but also not the worst.
Booking.com canceled my resume @ 4 pm day of check in due to the hotel being overbooked. They could not fix problem satisfactorly. Will never use them against n
Positives: clean crisp linens, plenty of towels and washcloths, comfortable bed, quiet place, exclusive location to itself but also close to many shopping venues and a movie theater. Negatives: stood at the check in desk for nearly 25 minutes with nobody present (even called the hotel on my cell hoping a phone would ring in the back and get someone's attention), was told rate could have been nearly $30 a night less expensive but nothing could be done about it, no lotion, outlet for coffee machine not working (no morning coffee=unhappy), exited hotel to retrieve my bag from my vehicle and upon attempting to re enter the front door would not open with or without room key; went to side door still couldn't get in; went to back door and still couldn't get in; returned to front door where I stood for almost an hour trying my room key again, calling the hotel multiple times with no answer, even called their sister property a few exits up in hopes of someone paging the front desk or manager to let me in, eventually after knocking hard on the doors an employee let me in. I departed the hotel 3 hours early out of pure frustration with my experience. Sent feedback but have yet to hear back. For the price I paid (over $110) I could have very well chosen the Hilton, or Marriott and gotten much more acceptable service.
Suite-like room. That bathroom was so close to the bed (toilet :-/) and that sink was out it in the open. Two separate sinks areas would have been nice and at least one that was private.
I love the comfort of the beds and the layout of the rooms. This is a great value. The breakfast and afternoon receptions are also fantastic. The staff is also helpful. The workout rooms were not clean and the machines were very worn. I could also tell that his is an older Hyatt Place. The building was aged and not quite as nice as others I have stayed in.
Although they were in a construction phase, we had a pleasant stay. The new suites are wonderful. Would stay here again.
Had to move the first night (very late Friday) due to a ceiling collapse in my bathroom. I have some great pictures of that. There was a jack-hammer above my room on Saturday afternoon at 4 PM. Couldn't even stay in the room it was so loud. Wanted to take a nap before a performance Saturday evening but couldn't. I have the audio-video if you want to hear it.
Complimentary breakfast, clean rooms, friendly staff Shower was clogged, breakfast was cold
I liked how much space the rooms had and the friendly staff! Had a great overall experience!
Stay here often! Clean, new, spacious, friendly stuff . Too many good things to mention. Wish there was a sauna! I stayed here for 2 night. Upon the return to my room after the first night and a day at work, I found an expensive bottle of wine, mineral water, and mu expensive facial cleaner and a treatment bottles were gone! Management was kindly enough to apologize and promised to reimburse me. Action is sti pending. Reflects poorly on the management!
Staff argued in front of the customers. Renovation was happening during the stay so the place wasn't very clean. The bed was good, but our room was dusty and didn't feel very homey at all. Definitely not worth the hundred dollars. Hyatt Place down the road is cheaper cleaner and has a far more satisfying experience.
A/c did not work fell in bathroom tile floor very slippery not the right tile for wet location .
Close to the things we wanted to do The pillows were very uncomfortable
Staff was very friendly Mold in bathroom up wall and ceiling and water damage in shower and ceiling. Ac rattled at night
The check in clerk was great! The check out clerk tried to act like she didnt understand me ii I asked why she charged an extra $25 on my card. Will be calling the manager on Monday!
Rooms were spacious, clean, nice staff... N/A
easy check in and check out. Friendly helpful staff. no breakfast set when I came down the next morning. Broken chest of draws. Safe not working Several lamps in room not working.
staff was welcoming and helpful breakfast offerings above average they welcome our dog
Proximity to Verizon amphitheater five star !! Needs more parking
I really enjoyed my stay and would recommend all to stay here. Breakfast was so good.
Camilla and the staff are friendly I had to unplug the toilet because there wasn't anyone available.
General cleanliness, facilities and staff with good breakfast etc. Too far from my place of work
Comfy bed, pretty towel folding designs, jacuzzi downstairs, breakfast in the morning, room service. Mold above shower, tray that ice and cups are put on was dirty, and the lamps in room 308 were falling apart. no pool! Still, overall good stay for $54 a night. Thank you kayak.com!