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I was so disappointed following check in that I can't remember anything that stood out. We arrived late following our wedding. The man on reception talked about protecting his eyes with glasses and didn't even say congratulations! (Yes, I was in a white dress and my husband was in a suit so it was prettly obvious). It was a shame as we had felt so special all day, After checking in it just left us feeling a bit flat - it would have been nice to have been welcomed. Also, we weren't told the times for breakfast and I could find no information in the room telling us. After the experience at check in I didn't want to call and ask so we took a chance and arrived a couple of minutes before 10am. The waitress who spoke to us was abrupt and acted as if we were inconveniencing her. All in all, not very good or welcoming.
Standard of room comfort, cleanliness etc Price too steep, especially G and T in the evening and coffee pot in the morning coming to about nineteen quid!
This Hotel is first class - and the Restaurant & Brasserie of a particularly high standard - congratulations to all who made our stay so comfortable and successful. We have already "well advertised" the Burford Bridge - and we will return! Slight disappointment in being accommodated in the Annex - due to my partial disability - however I did just cope with the garden steps and the annex location was peaceful & pleasant. The fact that there were wedding functions at that time was perhaps the reason for our accommodation being in the annex - which was understandable
The hotel staff were very helpful and tried their best under what appeared to be difficult conditions ie not enough staff on duty . the waiter in the bistro seemed to be taking orders, serving food and drinks, all on his own. He was extremely polite and friendly but couldn't cope with all this and a very slow kitchen. The food, when it came, was very good Waited hours for food to be served in the bistro, on both the fri and sat night. Menu in the dining room wasn't inspiring.noise from the functions stopped at midnight but was very loud until then ( rooms near the function room not sound proofed ). Grouting in the bathroom not to the high standard I expected from a Mercure hotel.
Peace and quiet
Quite room and location Certain requests for room service and cancelling early morning call did not happen. We did not get the items ordered and got a call when we cancelled this, rather frustrating.
Beautiful place, very helpful staff - and lots of happy memories from the past! Not really a "not like" - but we did tell them that it was our Golden Wedding anniversary - and our room was three flights up, with no lift!!
excellent food and good service
Excellent breakfasts Hotel in need of better cleaning and overall refurbishment
Staff who appeared more concerned about our comfort, satisfaction & value for money, than how much we spent! Small room
leisure facilities room too hot
Charge for WIFI internet access. Many hotels, some much smaller, do not charge.
very attractive hotel, room was very nice and clean, room service food was good, great price was not informed when i booked that the pool etc is only for over 18s except for a few hours a week - my son had been looking forward to swimming, would suggest that they put a couple of hours a day aside for under 18s staying at the hotel
All round excellent. Clean, modern facilities in a period building that still retains its character. Excellent gym and pool. Best was the staff - when the PCs went down in the business centre I was offered use of the computer behind the reception. It's a pity I wasn't there in daylight so coundn't enjoy the lovely gardens.
Good facilities, friendly and helpfull staff.
I was very impressed with this hotel. It was a joy to see that the photo's on the website were not misleading and the setting was amazing.
Nice rural location in a nice building I feel that the rooms are a little of a let down for the price and setting. Fairly basic rooms a valence sheet to cover the divan base would appear the appearance of the room. Bathroom was clean but lacked a fresh feel to it.
The Hotel is very comfortable and the gardens are lovely. The Staff were helpful and efficient but you never felt that your privacy was invaded by them.
Early check in, location was great Bed was quite soft. Check out time was 10.30 which was quite early.
Loads of character, beautiful gardens and helpful staff. Dinner service is mainly for conferences and not so good for solo diners. Expensive.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
the four poster bed the dumplings at the meal...game casserole and dumplings not good,the tv was not very good,only one channel found with good picture.
The room was perfect. The staff at the morning breakfast was really friendly and gentle. I really appreciated my short stay. I will surely book it again. It's not really within easy reach from the station if you are travelling by train.
The staff were mostly very friendly Although the cottage was very nice, we were expecting a superior room with a kingsize bed and bathrobes etc. As it was cold , the heating could have been on when for when we booked in. It was freezing! We wanted to eat in the restaurant but were told it was for restaurant meals only and we wanted bar food. I felt it should have been allowed as we were paying guests. We did state this.
After a long journey, the friendly, relaxed welcome was just what we needed. Breakfast set us up for the next day - right through to teatime!
The restaurant food was really lovely though pretty pricey! The room was tastefully decorated and comfortable. One of the drinking glasses in the room was filthy, not a big deal but pretty unpleasant when I picked it up to use it. The room had no bath, only a shower.
The food was fantastic. Perphaps a little more than we would normally pay but the cooking and flavour was an experience to be highly recommended. All of the staff were friendly and helpful and our room was nice and quiet. Perphaps the beds were not as comfortable as our own - but maybe that is an age thing..
Comfortable, Quiet, Good Food - excellent.
quality of customer service 5* main restarant prices were high
The place was fantastic, the food was some of the best i have experienced in London in the past 20 years and the staff was very helpful in our stay and getting around London. None at all - this place is a must for people coming to that area.
The comfort of the room and helpfullness of the staff Meal in restaurant was a bit pricey
The staff were incredibly helpful and friendly. Nothing was too much trouble and service was always provided with a smile.
EEfficient and friendly staff
It was clean and comfortable with the ensuite rooms a good size. Bedside lamp did not work. Choice of TV channels minimal.
location good, room clean and comfortable main areas of hotel very tired and required updating/ painting
Hotel was fine. Room was big enough and comfortable. £13 for breakfast is taking the Mickey, but the Hotel was fine. Room was good, staff excellent.
Authentic olde world surroundings, comfortable room, good service. Room was over the central archway to car park, at front of hotel. This was very noisy until the small hours of the morning. Also, hotel is looking a bit in need of some TLC.
Our room was very nice and very comfortable and clean. All in all it was a pleasant stay. Staff were helpful and the hotel was nice and quiet which was exactly what we wanted. Excellent value for money. The public areas certainly could do with some attention - the furniture and carpets let the hotel down a good deal.
It was very close to the shops, room set back so no noise during stay staff friendly Nothing
good people good place no roaring log fire in winter (but thats a minor quibble)
Staff were friendly and efficient. Cooked breakfast was very good The dining area, furniture and decor were very badly in need of replacing/redecoration and so were the lounge and bar area
The atmosphere was loveey the rooms was pleasantly decorated clean and welcoming with everyting we needed.The addition of fridge ws a pleasent suprise.The receptionist was very helpful and friendly. No nothing at all.
Good evening meals at a fair price. No English breakfast available although Continental was substantial.
The food was good in the evening, and the staff were very friendly. the coffee was first class.The continental breakfast was a bit hit and miss. However the room was very warm. The room was a single on the front of the building, and was very noisy due to the traffic, when lorries passed by, the bed would shake .The bright neon pub sign lit the room like a breckon beacon.
The extreme thoughtfulness and friendliness of the staff, extremely courteous. Room was slightly shabby..
Location near Gatwick Airport. Friendly staff / owners. Good atmosphere.
The location was very good. The room was small but the picture shown was quiet big.So one should not deceive customers like that.
Pleasant staff. Standard breakfast ok. Room was not clean and anyway needed refurbishing. Shower was pathetic dribble. Unpleasant smell in room, possibly from air freshener.
The bar and lounge area were lovely. Nicely decorated, friendly and inviting. We were quite concerned about the security of the hotel. The door to our room did lock, but you weren't able to put a dead-lock on, and there was a gap around the door, which made it feel a little insecure. One of the windows didn't lock, so we were reluctant to leave any valuables in the room, and when asking how to get back into the hotel in the early hours, after a wedding, we were surprised to be shown a door that is left unlocked at all times, giving access to atleast the bedrooms. The room was ok, but basic. It was clean, but the tv didn't work. This didn't matter too much, as we didn't spend a lot of time in there, but I would expect it to work!
friendly staff, clean room.
The room was excellent even thiough it was not the one we booked. Breakfast was good quality products and plenty of it. The pillows were not the best
All facilities seems very old and location is a bit far from city.
The staff were very helpful and friendly. The location of the hotel was beautiful. We had a very pleasant stay.
My room (Manor House) was perfect for a business user like myself; the wireless connectivity was a godsend! Staffs were all very helpful.
I can understand why they have just won the Customer Service Award. Staff are really friendly and helpful. Also played golf, fabulous course.
Good location, room clean, good breakfast I boked a superior double but the room was small with little room to sit anywhere other than on the bed. No reception staff on arrival.
Friendly service and goiod standard of accommodation Limited eating options
We had a fantastic room and they stay was relaxed and the staff fantastic and engaging. The location is incredible for a get away and only a short drive to nearby towns. I played golf and despite the weather being damp the course was fantastic and held up well in the conditions. A tough test! The facilities were fantastic. The restaurant food was excellent and breakfast also very good. Will go back in Spring.
Poor TV signal
Friendly and co-operative service
Convenient location on airport Price of room service breakfast
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Ease of accessing the internet
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
location to the terminal restaurant was expensive
location was why I selected this hotel. location was excellent Very expensive!
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
Ease and access to airport None
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
Great location A little pricey!
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Location and very comfortable bef Everything is fine for me
Restaurant way over priced. Not many options for a reasonable, casual meal.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Very reasonably priced.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Ease of getting around, helpful and friendly staff, generally quiet location
Very close to airport Lack of check in service
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
wide and clean room The reservation through Arora hotel web site does not work.
close to station,high standrad of facilities, excellent food.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
Clean and wide room very low water pressure from the tap
Very near the railway station -
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
Convienent location Dreadfull catering & and catering staff
the mattress and bedding was excellent paying for the parking
The staff is very friendly and hard working The trains are very loud
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
Nice - clean and close to airport and train
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
Very clean, quite place,frendly staff, nice breakfast, None
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
TV control doesn't work
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
very clean / friendly staff limited wine list that was overly expensive.
Check-in was quick and easy, room was very clean and new, despite being attached to the airport it was extremely quiet, and the wifi was excellent. The included breakfast was fantastic - huge and varied - much appreciated before an early morning flight. Also had dinner in the same lounge area the night before and all of the staff who served us were lovely. Highly recommend this hotel and will stay again. The only negative I can come up with is that it is in the north terminal and I was flying out of the south, but that's hardly much of an issue because the tram between the two is all of a 3 minute walk from the hotel door.
I booked for 2 nights, flight problems lead to me missing my first night and arriving very late the next. On arrival I was lead to believe my booking had been canceled and the hotel was full After 2 hours I was given a room and my booking re-instated. Why was this necessary, I had a booking, I arrived, to wait until 3:30am to be given my room was almost unbelievable.
Great location for an overnight connection. Clean, comfortable rooms, good breakfast
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
near the airpot cheaper then going to London and overnight rather old matresses on beds
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
Clean - nice room with ensuite - quiet - friendly
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
My daughter and I stayed. Lovely place!
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
Welcoming and helpful Main road noise in ground floor room.
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
clean comfortable room near good pub woth good menu