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When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
Nothing. I have stayed in better b&bs!!!
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
The staff was incredibly accommodating and pleasant.
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
Breakfast was insanely good, the best part of our stay.
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
excellent service, excellent staff, luxurious room - Fantastic hotel.
Efficiency and friendliness of the staff; well-appointed, comfortable, clean room.
Great location, very pleasant staff, spacious room (especially by European standards). Very nice hotel. Nitpick: bathroom could have used a little updating.
concierge recommendations great breakfast Very small room with minimal closet space and walking space and a step down to get to the bathroom Had larger room for less money on my 5 previous stays here
The staff were fantastic and the location perfect for some city shopping and exlporing the city The quality of room service food to cost was not the best
the location and the rooms and the speed of check in nothing
The central position of the hotel and also the overall excellent quality made for a very good short break.
The location couldn't be more central. It's luxury accommodation with top class food and service and all the extras you could imagine Not enough power points/sockets in the room for a modern tech age. The AC unit had mold on it
Pleasant environment, very nice location, friendly staff and spacious clean and luxurious room. The bed was too soft and streetnoise from nightlife
Location was excellent
Hotel is very difficult when parking
Staff were very attentive in all areas reception, restaurant, etc
Breakfast was wonderful Staff (especially Tommy on front desk) were very helpful Location Handicap room, which was not suited for others with low and very small sink. Shower type assured water to go over the floor.
we loved our bedroom,good size and beautiful decor;also it was warm and quiet and comfortable When sitting in the restaurant there was quite a breeze coming up from the lobby and we felt cold
The staff and customer service was superb.We had a problem with our room and it was sorted instantly with complimentary wine and chocs, etc Try to avoid a room on the sixth floor as there is some noise from the ventilation/heating systems on the roof in the rooms
The location was great and the staff was very nice. For $385 per night the room was small, the bathrooms were quirky and bfast should be included...
Friendly staff and peace and quiet
The location and the staff were excellent. The stereo does not work with current I-Pods.
The bed was perhaps the most comfortable hotel bed I have ever slept on. In the evening, I had a bath and the water was not as hot as I would have liked for a bath.
Location was great, just off the main street (Grafton). Shower pressure was amazing. Staff very attentive. Rooms are smallish when compared to the Fitzwilliam in Belfast. This might be the average room size for this type of room in Dublin.
Can't beat the excellent location on St. Stephen's Green and Grafton Street. Staff is very professional and efficient. Rooms are nicely appointed, if a little small for two adults. Breakfast was excellent with great and friendly service. Would definitely stay here again and will recommend to my friends. Rooms are small and awkward space for two adults.
it was so central
Nice room and bathroom, excellent location, friendly staff, efficient bussiness center Too small double-bed for a five stars hotel, overpriced breakfast
Great location. Comfortable. Great staff.
This hotel is in a terrific Dublin location. Everything is convenient from St Stephen's Green. The hotel is luxurious and well-appointed with many nice details. I did not eat there, so cannot speak to the restaurant side of the deal. The rooms are a little small but nicely finished and the heated bathroom floor and loaner umbrellas were fabulous touches. I was amazed that the room is small - on a par with a London hotel perhaps of similar class. The only quibble I noticed was the quality of the built-in closet in my room. The doors were of poor quality material and didn't quite close accurately on their hinges. A small gripe for an otherwise thoroughly enjoyable stay.
The hotel was perfect for a short city break as it is so central. The breakfast is spectacular and the staff were so friendly. The beds in the rooms are some of the best ever as they are so comfy and have beautiful white linen on them.
Great location...we walked everywhere. Restaurant was expensive and not great, plus breakfast was not included. Comfortable, clean rooms. The restaurant was expensive. Breakfast was not included in the room rate.
The location was pretty good. The room was clean. The entrance and lobby were dirty and dated. The staff didn't seem to care at all.
Staff and location House keeping was poor. Mini bar was not restocked. I had a shower before going out for the evening, the towles were not changed. Never experienced that in any other hotel .
I liked the general quietness and the sense of privacy in the hotel. I also liked the staff who were very helpful and welcoming.
Excellent staff service Andy he hotel and restaurant. Rooms very clean and comfortable
cosy room, good location and helpfull staff beverage and food costs
Great hotel! The staff was very friendly and helpful, polite, and engaging. I particularly liked how they helped direct us around Dublin to the places we wanted to visit. Excellent service! Nothing!
The pillows! The bed was very comfortable and provided a good night's sleep. Whilst the hotel is very nice, I think that it is over-priced.
the bed very poor selection of food, service had drop from my last stay
The staff were friendly and most helpful.The hotel was quiet, and it took me just a few minutes to reach a lovely Park, and St Stephen's Green. Also, the food was delicious.
location internet speed staff expensive
relaxed, comfortable, luxurious and calm n/a
The service was superb. The surroundings and the quality of the room was amazing. Coffee in the lounge with an open fire was a highlight. The airconditioning/heating was unable to be adjusted and the room was too hot. The bed was a little hard.
The service and the convenience to the City The only point I would make is that our room had a musty smell which we put down to a previous occupant being a smoker.
Everyone was so helpful. The facilities are the best. The restaurant was wonderful. We loved absolutely everything !!!!! we hope to return one day.
It felt like a 5star experience.
Extremely courteous and helpful staff, without exception
The staff were without exception incredibly cheerful and helpful. The breakfast was wonderful
How relaxed one could be in the hotel and how easly one could stay there a whole weekend without leaving the hotel.
The level of comfort and luxury of this hotel is amazing! The staff never stops to make an effort to make your stay as we said "Totally awesome!!" Nothing, it is a truly amazing hotel.
Hotel staff very pleasant and helpful. Room very comfortable and restaurant food lovely.
Amazing, hands down the best hotel experience I've ever had. World class staff, facilities and rooms.
We stay at hotels regularly in Dublin and were pleasantly surprised to find such delightful staff, lovely room and excellent service. I didn't realise the Atrium existed, a great place to meet friends either for lunch or an early evening drink.
Location was ideal for tourists, gym was adequate and 24 hours, staff was friendly Rooms were cramped and needed more cleaning detail attention (slight mold in grout of shower), smaller bedsizes in rooms should be more clearly advertised when booking.
easy access to grafton st poor choice menu for vegetarians
Pure luxury of rooms, friendly and efficient staff, really relaxing experience, can't wait to go back!
The location is perfect and the exercise room is terrific with lots of options available on a nice array of equipment. Staff are friendly and the rooms comfortable & spacious. They also had our room ready when we arrived at 7:00 AM! Very nice for the weary traveler. Overall it's a classy, comfortable and nice experience. Our room was located on an alley side of the hotel but near O'Connell St. so we had no view at all and noise from buses and vehicles in the morning.
The hotel is perfect in everyway. Fabulous central location. Staff very helpful and friendly. the Mint bar and staff was great. Can't wait to return.
Friendly staff. Clean rooms.
The quality of the room was excellent The in-room dining was not quite what I expected from the menu
the staff, very very nice an helpful i liked everything
great comfort, great staff room a bit small
The location The receptionist.
the bed was lovely, big soft & very very comfortable! room was a little cramped (but lots of character). grouting in bathroom a little dirty and/or discoloured.
We chose this hotel to surprise a friend who was getting married. as she was also staying at the hotel the night before we needed some assistance to avoid bumping into each other and spoiling the surprise for the next day.the manager len was amazing. his pride in the hotel was obvious and his willingness to assist in any way possible was the best customer service I have ever had.
Location was brilliant and great value for money. Was a little nosy at nights but what else do you expect from being in the middle of Temple Bar?! Already planning next trip and will definately be staying at The Morgan.
The Decor of the Bedroom. The room was hot and a little noisy.
No air or ventilation in the room. Hot as hell and when you open the window for air it's like being in a night club until 3 am
The Morgan is very central, located very close to the River Liffe (which is you are not familiar with Dublin, is a great help to navigating) - and close to a good selection of bars, cafes, restaurants and Trinity College and the Cathederals.The rooms very quite modern and stylised (which in terms of the sofas / chairs replaces any comfort) - but large and clean. The front rooms of the Hotel overlook quite a busy street (particularly at 2am on a Saturday night) and can be a little noisy. Our room card keys didnt work initially, and there was quite a long wait to have these changed as the reception desk gets very busy.
Enjoyed proximity to shopping, and public transportation. We especially enjoyed breakfast buffet - which was part of our package. The staff was helpful and gracious. The rooms were very comfortable and clean. While we are "an almost mature couple" and enjoy being close to the nightlife - the proximity to all of the nighttime crowds and related noise was a bit disconcerting and noisy. While we advised staff that our phone was out - which made it difficult to contact our family in other rooms - couldn't seem to get it correct within our 3 night stay.
location was excellent, staff good. room small, shower leaking
The staff was extremely helpful and prompt. The room was extremely comfortable and the onlone access was very convenient, as my wireless became disabled. The location was tops, and I wil stay here again. One detail, I have not yet received my bill by email, and it has been 5 days.
Great location and nice room. Shower was a little compact.
Sense of confusion at frnt desk, peoblem with separation of smoking from dining areas.
The room was lovely. The several live bands every Friday-Sunday night in the neighborhood might as well be in your bedroom. If you like drums, loud choruses, and bass guitars, then all will seem fine. Really a shame for an otherwise pleasant hotel
Comfortable city hotel with interesting decor. Better lighting in the rooms for reading.
The purple lobby and hallways are rather awesome. The breakfast set up is well done. Garish, uncomfortable rooms located directly over a firestation where a fire engine runs 24/7. On a busy weekend, sirens go off regularly, pigeons fly in the window if you ppem it and the staff are harried.
lovely breakfast, nice room,location was good. no complaints at all. the temperature too warm
Location was great--close enough to walk to Temple Bar, Trinity College and many other points of interest. Staff was very helpful--upgraded our room without any trouble when we expressed our disappointment in our "superior" room. Breakfast buffet was varied and plentiful and the one dinner we had there was very good.
Location was good, staff was friendly. Our room was dissappointing. Got a Deluxe room. No air conditioning so we had to open window. Very noisy being on the street. Room was small, bathroom was small and not very nice.
Central location. Helpful staff. Reasonable rates. Quiet area of Dublin Slightly gloomy decor - mood lighting in bedroom and public areas - would have liked some brighter lighting in bedroom
Location was convenient and pub was vibrant Construction noise was extremely loud.
Good location for shopping and Landsdowne Rd
No air conditioning. Very hot at night
We stayed in one of the Georgian sweets which unfortunately didn't have an elevator but the concierge was amazing, from bringing out bags up to valeting the car to calling a cab for us to go enjoy the city. Beautiful room very comfortable bed and huge bathroom. The only negative I would say was the service in the bar. We stopped in upon arrival to grab a quick bite to eat which did not end up being quick. It seemed like the staff was more interested in talking to eachother than helping us, and when I finally flagged the bartender down he asked us if we were in a hurry, not the kind of service you would expect from a hotel of this status. On the up side the food and drinks were great and we just opted for room service for dinner.
Loved everything! Very comfortable. Great location! Staff & service in the hotel & restaurant were very attentive, pleasant, & just all around wonderful! Not being able to adjust the air in my room... I'm always cool by nature. Extra blankets were provided!
I was looking forward to my stay in the hotel after looking at the pictures on the website. It turned out to be a very beautiful and relaxing place to stay. The restaurant food was delicious!!! I have no complaints!
The staff was friendly The bathroom sink because it had two nozzles and the shower clogged up with standing water
Good location and the room was clean and tidy. We had dinner in the bar on the night we stayed and the staff were a bit distracted in that they were arguing amoungst themselves at one stage and they did not look happy to be there at all and as a result the service was lacking.
Staff Room was very dark and not as clean as i would have hoped
Good location, within short walking distance of sites in southeast Dublin. Hard, uncomfortable pillows. No free internet.
Central location Good sized room and good bed Decent breakfast for an extra 11.90 euros Dated decor esp.in the toilet where I could see mould on the roof.Restaurant chair was broken as well.(Was told 'dont worry' by the staff when pointed out.As if..!) a very old kettle which took ages to boil. The news paper request was ignored.
Convenient, quiet location. Room was spacious. Appreciated being able to check in early after the long international flight (though another couple on the same airport bus just behind was not able to do so). Air conditioner seemed to warm the room up rather than cool it off. The room we had didn't have an exterior window, making it difficult to judge the time of day and weather. The room needed some minor maintenance work (peeling paint over the tub/shower, drawer that wouldn't stay shut, missing section of bathroom door frame).
There is free parking, unlike with many other city hotels. It is also a short walk to many of the city tourist destinations like the museum, National Gallery and St Stephens Grn as well as shopping in Grafton St. It is also a short walk back from the best nightspots such as Cafe enSeine.
Great location everything on doorstep. friendly staff who were very helpful.
bed was comfortable needs updating-why was breakfast not included for the price? supposed to be a 4 * hotel- no way
The location on Merrian Square was outstanding. They provided everything that we needed for a 3-year old and a 1-year old, including the right beds. Check-in was fast. Breakfast was great, and the staff helped throughout our stay, which included two stays, broken by a week of traveling outside of Dublin. While the hotel may be a bit older in some regards than others, we were pleased with nearly all aspects of our stay. They do lack a concierge desk and bellhops ever ready to assist with luggage and taxis. However, the front desk always found help with our luggage and arranged our taxis without any problem . If you're looking for the best in hotels, the Davenport may lack a bit, but, we found it to be quite a good hotel and well worth booking.
Room have been good for me and my boyfriend. In the room of my parents have been broken a lot of things: light, table, and other.
rooms were very comfortable and staff were very helpful location - a bit out of town had to get taxis every where
Bartender Rooms way too small; poor quality of linens and blankets
Staff all very friendly and helpful, comfortable bed and nicely appointed room, great location A minor quibble - there is no celebratory sparkling wine on the wine list under 100 Euro unless you like Prosecco which we find too sweet. Surely an Antipodean methode champenois or drier style cava could be added to the wine list?
I loved the television that was in the wall at the end of the bath. The room was spotless and very comfortable, and the staff were friendly.
Very good restaurant, pleasant bar.
The staff were very friendly and helpful. The hotel and the room were clean and very well maintained.
Friendly staff, comfortable room, good restaurant
Reception is so kind.
Brooks is a beautiful hotel in central Dublin. We walked to Dublin castle and business. There's tons of shopping and restaurants nearby. We also walked to Kilmainen gaol,but we took the bus back. We were on the street side but it was quiet at night. Beautiful older hotel with modern amenities!
The hotel is located in central Dublin and within walking distance of Trinity College as well as the National Museum. The staff is friendly and very helpful. We got in very early and there is a lounge downstairs with internet, couches, etc. They brought us a tray with tea and coffee which was lovely! I would highly recommend this hotel.
Location and Staff Expensive Breakfast
Excellent staff so friendly and with great attention to details. Twin room very spacious and clean with every convenience. Exceptional breakfast great choice and plentiful. Nothing
Location, decor Very small standard room, but to be expected in larger city
Beautiful hotel, comfortable bed nice bath very nice clean comfortable room with very friendly staff. I would definitely stay there again. The only thing its a bet pricy. The breakfast should have been included in my room rate and what I paid. Overall very good place to stay. Very nice renovated bathroom and room while remained the AA status of the hotel.. The breakfast was not included in the room rate I paid.
Comfort and Facilities of Room
the rooms were comfortable and spacious the noise from the street during the night was horrendous
Great VALUE for being so well centered. Great walking to main drag on shopping, the park and about .75 miles to Temple Bar. Beds were comfortable and staff was attentive on needs. They never cleaned our room for a two night stay had to ask for new towels. Quiet enough if you have a room in the back. Bit dated in common areas.
Large Bedroom, the location, Spacious and light in the comunual rooms
Location Broken forniture and no min bar
it's location noisy outside at night with car horns blaring until middle of the night and revellers leaving nearby pubs and clubs
The breakfast that we probably paid for was not available until 7.30. That is late in terms of business travel, and we in fact left at 7.00. and bought breakfast at the airport.
Central location The noisy nightclub next door
20 minutes' walk from the city center. Adequate breakfast. It was very disappointing, instead of a 4-star hotel I found one that barely deserved 2. The rooms were very small, no AC, heating didn't work. No Internet access neither free nor paid. Very old rooms, very noisy (both from outside the hotel and other rooms).
rooms were lovely, comfortable, clean and quiet and I would certainly book again. the person I was staying at the hotel with suffers from claustrophobia so she would not use the lift and also the breakfast room did not have a window to see out, so she was a little anxious. however she thoroughly enjoyed her stay and the facilities. the breakfast was the best we had on our trip. thanks also to your excellent helpful staff. will come back for sure.
staff attentive and very hepful. Very surprised to have to pay for internet access. I found this highly unusual in an upscale hotel.
Poor quality of service at reception
Staff was great. Arrived early in the morning and they had my room available for early check in. Breakfast was included and very good. Location was great and room clean and spacious. None
Clean, roomy room and convenient location to City Center tourist attractions.
Location to the main shopping area in the city.
Proximity to city centre. Parking is expensive in the city centre.
The staff was most helpful. The location in Dublin was great for touring and ease of use. The rooms were very nice. Lovely bathrooms. Breakfast was pricey for food offered.
Breakfast was wayyyyy to expensive for what there was on offer. It would be better to have a separate price for just the continental (jams, toast, fruit, etc).
Great location in the centre of the city. The room was lovely with a nice big bathroom. Beds were comfortable. Parts of the hotle were very cold and breakfast ended very early on a Sunday
I've stayed there a few times, things happen efficiently, always consistent.
Good, helpful staff
The friendliness of the staff was a big plus in the hotel's favour. The room was pleasantly furnished and the location was great for trips into Dublin city. We had a twin room booked at a rate of €79 per night for the room, but learned that the usual rate (especially at weekends) is at least €200 per person sharing. Whilst the hotel is very nice, it is not a luxury hotel and such prices are outrageous. I would not have stayed there for that price.
the room was large and in good taste, breakfast ok. A most dull, uninteresting hotel. there is no effort on the part of anybody to make this hotel a lived in place! the same fault as in the other two O Callaghan Hotels I stayed in. Staff is most uninvolved and uncaring.
I was a little hesitant on getting a hotel in Temple Bar - it's a noisy pub crawl neighborhood, but that all went away when I stepped inside. It's on the far end of Temple Bar, near O'Connel Street, but that means it's central to everything. I was able to drop off my luggage early so I could explore Dublin for the day. I also got upgraded from a single room to a double with no extra charge. Room was quiet - during the day you could occasionally here slot machines outside the window, but I can't complain. Never heard the bar crowd. Great facilities, never got to check out the pool or breakfast but I'm sure they're both wonderful. Will definitely stay here again next time I'm in Dublin, for either business or leisure.
The staff was friendly and had nice scones and tea in the lobby. The wake up call was a little late, so set a back up alarm just in case.
Cleanliness Street noise and sarcastic security staff.
great location, fine food , nice staff. What's not to like !
The majorityu of the staff werte excellent. However one person at the front desk when we checked in was extremely negative to the point of being hostile. I think she was the manager. I found her to be not only disagreeable to me but also thought she spokje to her staff with disrespect. The individual at the front desk. Based on my experience with that front desk manager I would not recommend this hotel
Incredibly helpful staff. Beautiful room. Comfortable bed. Bathroom was spacious and had a 'spa' feel to it. Best breakfast in Ireland.
Location To me it seemed like Bentley"s is winding down!! We arrived back from our night at 11.30pm ordered wine and some nibbles got our wine but were told "we don"t do nibbles!! our morning waiter was fab but I lost count of how many times he said sorry!! as any item I ordered from the menue was not possible.
The hotel didn't receive my booking so I had to move hotels.
staff were most helpful and friendly and food and service quite good stairs and no lift - rooms on top floor definitely not suitable for older people or with any kind of disability or health problems
Truly superb location, intimate hotel with just a few rooms, older building with great character but well-maintained, comfy bed with nice sheets, great shower with lots of water pressure and great view. Loved it and would go back in a minute! Staff could be a bit more informed to answer questions about the surrounding area
friendly staff, good location and quite homely Would be even better if there was breakfast available.
The Premier Suites were an excellent choice for us. We enjoyed our stay and would have no hesitation in returning and would recommend it to others. The bed was very uncomfortable, slept very little and got up next morning with aches and pains. Our only fault with Premier suites.
Nice apartment, with all necessary facilities. very well located, in a quiet area very close to main shopping streets. The apartment was not dirty but not perfectly clean, especially the living room
Size of the rooms and the facilities provided - microwave and hob etc. Tatty decor - marks on the walls, uneven kitchen doors and so on. The fact that kitchen facilities are provided, without any cleaning products, like dishwasher tablets, tea towels, so you effectively can't use the kitchenette unless you're only staying one night and don't mind leaving a mess for the cleaner.
The apartment was fitted out to a very high spec, location was excellent with lovely walks through St Stephens Green and hotel staff were very helpful. I would stay here again without a doubt. A little more expensive than a hotel with breakfast included but the space and privacy was just what I was looking for. Thank you
very convenient and clean. the windows can't be open wide , problematic on a stuffy day but the staff provided fans.
Rally nice comfortable accomodation. Very convenient to City Centre and new Aviva Stadium - 25 Minute Walk.
location unfortunately one night people were partying underneath the building and they were super loud until 3 am! last night so we wanted to rest...
Lovely spacious apartments, comfortable furniture and friendly staff. Good location. Poor reading lights beside beds. No shaving mirror in bathroom.
The apartment was very confortable. No.