10.0
Customer service was amazing I was treated like a queen, they even fetch me some snacks while I was waiting for my rental. The only thing I didn't like was to wait for almost 2 hours to receive the car after a long flight with my 8 yo kid.Reviewed Jul 23 2021
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4.0
Cons:Do not book with this company. Not only did I not get the car I requested I had to pay extra 570 dollars for a beat up gigantic fan that they held 3,0000 US dollars in credit card deposit. They said they would replace the car the next day but we spent a LOT OF MONEY on gas for the one they didn’t exchange. Do not get ripped off as we (and other people did who were being helped by another attendant.) You can’t get through to customer service either. Don’t let them direct you to this company. Stick with Avis or budget especially if you don’t speak Spanish!Reviewed Jun 3 2021
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4.0
Pros:Tried to force me to pay $300 more for liability insurance that was "required by law." I stood my ground and they relented, but not after wasting hours of time going back and forth.Cons:Car smelled like cigarettesReviewed Mar 19 2021
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2.0
Pros:NOTHING!! IT WAS A COMPLETE RIP-OFF!!! DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Wouldn't rent to me unless I bought liability and collision insurance, for which they wanted $840 on top of the $198 rental fee for the car for 13 days. I refused, and we went through a 2-hour haggling process where I kept refusing...mainly because I had ALREADY purchased the Allianz collision and liability protection online, when i booked the car. Their justification: A small line in the online reservation that said (approximately) "There may be various local charges which must be paid at the point of rental.' From that, they justified charging criminal prices. Ultimately, we couldn't argue with them forever. We finally skipped the collision coverage entirely, and received a 'discounted rate' for liability insurance of 'only' $240. RIP-OFF PRICING TACTICS!! i kept refusing the insurance, and polled several other rental counters...but they were all supporting each other by claiming cars were unavailable or asking outrageous prices. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY!Cons:An honest quote with fair pricing would resolve this problem entirely. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Classic bait and switch pricing tactics.Reviewed Mar 18 2021
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10.0
Pros:VERY professional and friendly to me.Cons:I just don't like how the liability insurance always changes each time we rent.Reviewed Mar 14 2019
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2.0
Pros:Refused to accept credit card’s CDW, stated it was the law. Once convienced otherwise, refused to mark stone chips on windshield. Car not rented.Reviewed Mar 3 2019
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2.0
Cons:After I reserved when I got to santo Domingo they daid they dont have any car available very bad I was traveling with 2 kids.Reviewed Mar 1 2019
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3.2
Cons:Que no abusen tanto con los precios demasiado caro la aseguransaReviewed Feb 28 2019
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4.0
Pros:The actual price paid was 5 times the force i bookedit at. They only told me on the day that liability insurance was mandatory.Cons:Full disclosure of all costs upon booking.Reviewed Feb 5 2019
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2.0
Cons:Wanted much more money than what was quoted when reservation was made. Ended up renting a car from another company nextdoor to them for a reasonable amount.Reviewed Sep 13 2018
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2.0
Cons:I paid for a a colliton a damage insurance and when I got there they said it wasn't validReviewed Oct 18 2017
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7.6
Pros:The car was available right outside the airport, I was upgraded to a bigger car for free, the car itself was good enough for me but nothing fancy, the representative was very friendly and knowledgeable. He answered all my questions.Cons:I had to buy liability insurance. That was not clearly stated on the website or anywhere during my online reservation.Reviewed Oct 5 2017
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