Reviews for Enterprise in Falls Church
- All reviews 100%
- 7.3
- 7.3
- 6.7
- 7.3
Recent reviews
Most recent
10.0 Excellent
Intermediate
Dec 13 2016
As advertised
Pros: Rental location was convenient, guys were polite, quick, and got me on the road without any hassle.
2.0 Mediocre
Economy
Nov 27 2016
Stranded
Cons: We made a reservation to pick the car up at 5. We took an Uber from the airport to get to the rental office. It took longer than we thought, but I thought it would be fine since we had a reservation and the online hours for that office were until 7 pm. When we arrived, no one was there. The Autobody guy next door called the closest other office and they were about to close. They said, "sorry, its Thanksgiving and everyone wants to go home. " Thru connected us to yet another enterprise office. A woman there called around and told us to go to the airport and talk with Brandon, the manager, and they would have a car for us. When we got there, no Brandon and no cars available. Another customer gave us a ride to our destination, 2 hours away. Good thing they weren't a serial killer! Thanks for nothing, Enterprise.
9.2 Excellent
Intermediate
Oct 26 2016
I got a great price
Pros: I think I got some fluke, because I got a rental car at about 1/5th the price it usually is! That was GREAT! I even kept it a few days over, as it was more convenient for me, so that was great.
I also got a pretty good upgrade because I think they just had extra larger cars and less small ones. Unfortunately, my larger car and the carseats made me wish I had check to be sure it wasn't curved edges on the seats in the back row, but it ended up the seat belt laws worked that I didn't have to shove all three seats in the back anyway, which was a relief.
Cons: My oil light was on the whole 10 days I had the car, which was annoying. I asked when I was leaving, but the rep just brushed me off, saying it was probably because someone forgot to reset it.
That is fine, and all, except I was about to make a huge road trip and a little more reassurance, or help resetting the light would have been nice. I actually called later, just to ask them to check their computer system to make sure the oil was recently changed. I am pretty sure I had the same rep from the office I was at, who again seemed annoyed at my concern. But blaring signs telling me that your oil needs to be changed isn't very confidence building--especially if I had to incur a cost, or end up sidelines because of it. After all, I actually have burnt-out an engine because of this same reason (everyone said it was fine...but the light hadn't lied and the oil DID need to be changed). Yes, I realize he didn't know my backstory, but that was my only complaint. He was compliant, just not over the top reassuring and helpful concerning my concerns.